Your handy guide to a smooth rental process

As your trusted property management partner, we commit to providing responsive service and expert advice, ensuring you feel at home with us.

Routine Inspections

At LongView, we conduct routine inspections to maintain the high standard of our properties and address any maintenance needs. Your first inspection will be scheduled within six months of your tenancy commencement, followed by subsequent inspections every six months.

Your property manager will notify you approximately 7 days in advance of an inspection, adhering to the guidelines set by the Residential Tenancy Act, which allows for notice periods ranging from 24 hours to one week. We value your privacy and aim to make these inspections as least disruptive as possible, requiring your cooperation to either provide access with our office keys or ensure someone is present to allow entry during business hours.

In some cases, to further respect your privacy, we may conduct remote routine inspections. This method enables us to assess the property without physical entry. You will receive detailed instructions from your property manager on how to proceed, allowing you to showcase your property at your convenience.

Paying Your Rent

It is your responsibility to ensure that rent payments are made promptly and reach us by the due date as specified in your Tenancy Agreement. This agreement also details the accepted payment methods and where payments should be sent.

If you encounter difficulties in meeting your rent obligations, please inform your Property Manager immediately. Should your rent fall into arrears, we will proceed in accordance with the procedures outlined in the Residential Tenancies Act relevant to your state or territory, to resolve the matter on behalf of the homeowner.

General Maintenance & Repairs

Should your residence require any repairs or maintenance, please report these to your Property Manager without delay. Upon signing your lease, your Property Manager will provide you with the preferred communication methods for reporting issues, which may include phone, email, or our online tenant portal. Including a photograph of the issue can be helpful.

Once notified, your Property Manager will issue a work order to a suitable tradesperson, who will then contact you to schedule a visit at a time that is convenient for you.

For non-urgent maintenance requests, it is necessary to obtain permission from the homeowner before repairs can commence. Please be aware that undertaking repairs without prior authorization may result in you being liable for the associated costs.

Emergency Repairs

In the event of an emergency repair, your first point of contact should be your Property Manager. However, if such a situation arises after hours and you cannot reach your manager, you are authorized to contact an emergency contractor directly to address urgent issues.

The definition of what constitutes an emergency repair is detailed in the Residential Tenancies Act specific to your state or territory. It is important to distinguish between emergency and non-emergency repairs, as you may be responsible for the cost if the repair is deemed non-urgent.

Emergency repairs may be necessary when a maintenance issue poses a risk of injury, compromises the safety or security of the property. Examples include situations such as a burst water pipe, a serious leak, or a significant electrical fault.

View authorised emergency trade contacts here.

Notice to Vacate

Your Residential Tenancy Agreement is a legally binding contract that transitions into a month-to-month agreement at the end of your fixed term, providing protection for both you and LongView. If you decide to move out, please inform your property manager in writing (email is acceptable) at least 28 days in advance. This requirement remains in effect even if your fixed-term agreement is nearing completion. After notifying us, you will receive a confirmation within 24 hours—please follow up with our office if confirmation is not received.

Should you need to vacate the property before your agreement expires due to unforeseen circumstances, contact us immediately to discuss the necessary procedures. Early termination may incur costs such as:

• Rent due until a new tenant is secured or until the end of your lease, whichever comes first.
• Advertising fees.
• A pro-rated letting fee.

These costs are determined once a new tenant begins their lease, depending on the start date of their tenancy.

As your tenancy concludes, please ensure all utilities are disconnected after the final inspection to facilitate any last-minute maintenance or cleaning. Keeping the power connected may expedite the bond return process and aid in completing the final inspection efficiently.

Getting Your Bond Back

Your bond is securely lodged with the Residential Tenancy Bond Authority (RTBA) and is inaccessible to both our agency and the rental provider during your tenancy. The RTBA will contact you to confirm the bond under your name—it is crucial that you respond promptly to ensure your funds are correctly allocated.

Upon vacating the property and returning your keys, a final inspection will be conducted. The bond serves as security against any potential property damage or undue wear and tear. Should any issues arise during the final inspection, your property manager will contact you to arrange necessary repairs or cleaning to facilitate an efficient bond refund.

To maximize the likelihood of a full bond refund, we recommend:

• Having the carpets professionally steam cleaned.
• Employing professional cleaning services for the property—we can recommend preferred providers.
• Removing all personal belongings and ensuring all rubbish is disposed of, with bins put out.

At the end of your tenancy, the RTBA will send electronic communication to authorize the bond claim. All tenants listed must provide authorization for the bond refund.