Privacy Policy

This is the privacy policy of LongView Real Estate Pty Ltd (“we”, “us” or “our”), ABN: 63 113 387 072, trading as LongView. This Privacy Policy describes how your personal information is collected, used, and shared when you visit www.longview.com.au (“the “Site”) or purchase a service from us.  

This privacy policy explains how we collect, store, use and disclose any personal information we collect from you (“you”, “users” or “customers”) obtained through our Site, over the telephone and other platforms we use (such as google forms, SMS, email, Facebook, Instagram etc. [customise this to ones you use] to provide our services to you (“Our Platforms”).  

1. We respect your privacy

1.1. LongView respects your right to privacy and is committed to safeguarding the privacy of our customers and website visitors. We adhere to the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth). 

1.2. This policy sets out how we collect and treat your personal information. 

1.3. “Personal information” is information we hold which is identifiable as being about you. 

2. Collection of personal information

2.1. LongView will, from time to time, receive and store personal information that you enter onto our website, provide to us directly or give to us in other forms. 

2.2. This may include: names, date of birth, job titles, contact information including addresses, email addresses, phone numbers, etc; demographic information; other information relevant to the customisation of a document on the site; information about services; information from enquiries you have made; information about your business or personal affairs; communication between us; credit card information; other information relevant to client interviews and/or promotions; and any other information requested on this Site or otherwise required by us or provided by you. 

2.3. We may collect additional information at other times, including but not limited to, when you provide feedback, when you provide information about your personal or business affairs, change your content or email preference, respond to surveys and/or promotions, provide financial or credit card information, or communicate with our customer support. 

How we collect your personal information

3.1. LongView collects personal information from you in a variety of ways, including when you interact with us electronically or in person, when you access our website and when we provide our services to you. We may receive personal information from third parties. If we do, we will protect it as set out in this Privacy Policy. 

3.2. When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically collected information as “Device Information”.

4. Cookies 

4.1 We may from time-to-time use cookies on our website. Cookies are very small files which a website uses to identify you when you come back to the site and to store details about your use of the site. Cookies are not malicious programs that access or damage your computer. Most web browsers automatically accept cookies, but you can choose to reject cookies by changing your browser settings. However, this may prevent you from taking full advantage of our website. 

4.2 Our website may from time-to-time use cookies to analyse website traffic and help us provide a better website visitor experience. In addition, cookies may be used to serve relevant ads to website visitors through third party services such as Google Adwords. These ads may appear on this website or other websites you visit. 

5. Third party sites 

5.1 Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. LongView is not responsible for the privacy practises of other such websites. We encourage our users to be aware, when they leave our website, to read the privacy statements of each website that collects personal identifiable information. 

6. Use of your personal information 

6.1. Personal information is only collected in situations where you have consented, and/or where there is a legitimate interest to disclose the information and/or where the disclosure of personal information is required for the fulfilment of your contract with LongView and/or in the delivery of our services to a rental provider. Please consult our terms and conditions for further information on the contractual obligations between users and LongView. 

6.2. LongView may use personal information collected from you to provide you with information, updates, and our services. We may also make you aware of new and additional products, services, and opportunities available to you. We may use your personal information to improve our products and services and better understand your needs. 

7. Disclosure of your personal information 

7.1. We may be required to disclose personal information to comply with a legal requirement, such as a law, regulation, court order, subpoena, warrant, in the course of a legal proceeding or in response to a law enforcement agency request. 

7.2 We may disclose personal information to third parties where you consent to the use or disclosure. 

8. Security of your personal information 

8.1. LongView is committed to ensuring that the information you provide to us is secure. To prevent unauthorised access or disclosure, we have put in place suitable physical, electronic, and managerial procedures to safeguard and secure information and protect it from misuse, interference, loss and unauthorised access, modification and disclosure. 

9. Access to your personal information 

9.1. You may request details of personal information that we hold about you in accordance with the provisions of the Privacy Act 1988 (Cth). We may charge a small administrative fee in fulfilling this request. If you would like a copy of the information which we hold about you or believe that any information we hold on you is inaccurate, out of date, incomplete, irrelevant, or misleading, please email us at info@longview.com.au. In order to protect your Personal Information, we may require identification from you before releasing the requested information. 

10. Changes to Privacy Policy 

10.1. Please be aware that we may change this Privacy Policy in the future. We may modify this Policy at any time, in our sole discretion and all modifications will be effective immediately upon our posting of the modifications on our website or notice board. Please check back from time to time to review our Privacy Policy. 

11. How to Contact Us 

11.1. If you have any questions relating to our handling of your personal information or our use of cookies, or if you would like to invoke any of your rights under the APP regulations, please send an email to info@longview.com.au or write to us at LongView 31 Hardner Road, Mount Waverley VIC 3149.