Professional Background:

What inspired you to become a property manager? Briefly describe your career path and how you got to your current role:

From a young age, I have always been drawn to real estate and the fast-paced, people-focused nature of property management. I began my career in the industry as an Administrative Assistant, where I developed a strong foundation in client communication, compliance, and organisation. My commitment to delivering a high level of service and my passion for helping both owners and tenants led to my progression into property management. Over the years, I’ve worked hard to build strong relationships, manage complex portfolios, and continually expand my knowledge, which ultimately led me to my current role as a Senior Property Manager and 2IC.

Skills & Expertise:

What specific skills or certificates do you have relating to property management? What type of properties do you manage, and what sets you apart from other property managers?

I hold my Real Estate Registration Certificate and have undertaken ongoing professional development to stay up to date with the latest legislation and industry standards. My role as a Senior Property Manager involves overseeing a diverse portfolio of residential properties across Brisbane, ranging from inner-city apartments to family homes in surrounding suburbs.

What sets me apart is my proactive communication style, attention to detail, and ability to handle complex situations with professionalism and care. I pride myself on providing a high level of service, ensuring both owners and tenants feel supported and informed throughout every stage of the tenancy. My focus is always on maintaining long-term relationships and achieving the best possible outcomes for my clients.

Personal Approach:

How would you describe your property management style? What do you enjoy most about being a property manager? Share a success story or a proud moment in your career:

My property management style is structured, transparent, and solutions-focused. I believe in setting clear expectations, maintaining open communication, and addressing challenges promptly to ensure a smooth experience for both owners and tenants. I take pride in managing each property as if it were my own, with a strong emphasis on organisation and accountability.

What I enjoy most about being a property manager is the variety the role offers—no two days are ever the same. I find it rewarding to build lasting relationships with clients and to know that my work directly contributes to protecting their investments while creating comfortable homes for tenants.

A proud moment in my career was receiving the Rising Star Award in 2023, the LongView Company Award in 2024, and most recently, the First Class Customer Service Award in 2025, which recognised my commitment to excellence, growth, and consistently achieving outstanding results for my clients.

Community & Engagement:

How do you build relationships with renters and property owners?

I believe strong relationships are built on trust, communication, and consistency. With both renters and property owners, I prioritise clear and timely communication, ensuring everyone feels heard and informed at every stage of the tenancy. I take the time to understand each client’s needs and circumstances, allowing me to tailor my approach and provide a more personalised experience. By being approachable, transparent, and solution-driven, I aim to foster long-term relationships founded on mutual respect and confidence.

Fun Facts / Personal Interests:

What do you like to do outside of work? Hobbies or interests — something you’d like your clients to know about you:

Outside of work, I love keeping active at the gym, trying new experiences, and soaking up live music whenever I can. I’m also a huge fan of NRL and Formula One.

Client Testimonials:

1. Mark: Zahni and the team at Longview have been outstanding in managing my properties for many years now. Zahni is very responsive and always keeps me well informed. She also handles any maintenance issues efficiently and looks to reduce associated costs. I would highly recommend Longview for any property management needs.

2. Katie: We switched to Longview (formerly Rental Results) for the property management of our apartment after a disappointing experience with our previous agent, and it turned out to be one of the best decisions we made.

From day one, Zahni and the Longview team impressed us with their professionalism, dedication, and genuine commitment to excellence. The service provided by Longview consistently deserves a solid 5 stars. The team is comprised of great people who are not only helpful and friendly but also exceptional communicators.

Their attention to detail is evident in every aspect of their work. From timely and detailed inspection reports to their proactive and hands-on approach in dealing with tenants, Longview has truly set a benchmark for property management. Our tenants have consistently praised their positive experiences with Longview, reinforcing our confidence in their ability to foster positive landlord-tenant relationships.

Longview has not only met but exceeded our expectations, demonstrating a level of attentiveness and care that goes above and beyond the industry standard. Their dedication to delivering top-notch service is truly commendable.

If you're seeking a property management company that values integrity, communication, and client satisfaction, look no further than Longview. They've earned our trust and gratitude, making the management of our property a stress-free and positive experience. Kudos to the entire Longview team for consistently going the extra mile!

3. Jesse: The team at Longview, in particular Zahni Dugdell, have made the past few years of renting an absolute pleasure. Zahni’s clear communication and kindness were like no other agent I have had in the past. Excellent service — I hope to work with Zahni again in the future.