Tenant Resources

Tenants with LongView


We understand that one of the most frustrating parts of being a Tenant is not getting a timely response from your Property Manager. That’s why we created the Tenant Experience initiative. The Tenant Experience team comprises a group of individuals whose sole job is to be as responsive to tenant queries as possible.

I’ve got an emergency

Sometimes things go wrong that need immediate attention. In an emergency don’t panic. We have a team of people that will try their best to get you out of a bind.

What is considered an urgent repair?

The following emergencies are deemed urgent repairs. If your problem is not listed here, contact your property manager.

  • Burst water service
  • Blocked or broken lavatory system
  • Serious roof leak
  • Gas leak
  • Dangerous electrical fault
  • Serious storm or fire damage
  • Failure or breakdown of the gas, electricity or water supply to the rented premises
  • Failure or breakdown of any essential service or appliance, provided by the landlord of the rented premises, for hot water, cooking, heating or laundering
  • Serious fault in a lift or staircase in the rented premises
  • Any fault or damage that makes the rental premises unsafe or un-secure

Contact LongView Tenant Support

To chat with one of our agents you can either email us at tenants@longview.com.au or call 03 9864 1830

Emergency Trades

If your maintenance is classified as urgent repairs, our trusted emergency trades are below:


Melbourne Wide

Outlook Electrical – 0422 213 509 (Dean)

Surelec Electrical – 03 9416 4425 (Dean)


Auburn and Surrounds

Auburn Electrical – 0419 341 052 (James)


Eastern Suburbs

RJG Electrics – 0408 317 829 (Rob)

Plumbing & Gasfitting

South Eastern Suburbs

Fixed Plumbing – 0415 518 003 (Aaron)


Western Suburbs

Madeo Plumbing – 0402 163 197 (Frank)


Eastern Suburbs

All Property – 0412 834 211 (John)


Northern Suburbs

Northern Plumbing – 0419 390 950 (Mark)


Inner City

Ace Locksmith – 03 9534 0586


Inner South Eastern Suburbs

South Yarra Locksmith – 0418 364 837


Eastern Suburbs

Lockness Locksmith – 0404 882 413


Western Suburbs

Precision Locksmith – 03 9699 6811

LongView Support Centre

Our support centre can help with many of your questions or concerns.

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