How long have you been in Real Estate?
About four years in total, almost two as a portfolio manager.
What aspect of Real Estate are you an expert in, or what aspect are you most proud of that you do?
Dispute resolution, very few of my properties go to VCAT and I can minimise most disputes between Landlord and Tenant to a manageable level. That said, the few cases that have gone to VCAT I haven’t lost, yet…. touch wood.
What is the strangest/nicest/most interesting thing you have had to deal with, in your Real Estate career?
I once managed a property which had a small jungle of a garden (due to a level of neglect from the previous tenants and Property Manager). The elderly Landlord had financial constraints on what she could spend for maintenance. Not only did we find a Tenant, but we found one that loved of gardening. They were renovating their own home one street over and had noticed the ‘For Lease’ board by chance. They knew they didn’t need a long-term lease, so in return for a short-term lease they offered to improve the garden. At the end of the lease and just over 12 months later (building delays), the Tenant returned a property with a garden anyone would be proud of. It was an all-round good experience and a reaffirmation of how good people can be to each other.
What is the most interesting non-Real Estate job you have ever had, and what about that job has helped you most in your current Real Estate role?
I was a Production Manager in South Guildford in Perth and managed a team (of backpackers from across the world) manufacturing large scale farming chemicals and animal health products. I learnt a lot about working with a broad-spectrum of people from all walks of life, their differing attitudes to their work and what is important to them. This taught me to identify other people’s strengths and how to work with them productively. It also taught me that there is always a different way to look at things. This is something I have been able to directly apply to working with Tenants and Landlords.
What is the one piece of advice you would give a new Landlord/Vendor/Tenant/Client? Think a few steps ahead of every action, a quick fix now may cost you even more later.