Director | New Client Relationships
Phone: 0428 064 846
Rachel is a results driven professional with 15 years experience in the real estate industry.
Held in high regard as a property management coach, trainer and consultant, Rachel’s career initially commenced in Human Resources and quickly progressed to senior management roles within the real estate advertising and media space.
As Director | New Client Relationships at LongView Real Estate, Rachel leads a team of experienced real estate professionals to consistently deliver exceptional service to investors, ensuring the best possible outcomes are achieved.
With an impeccable reputation within the industry, Rachel has built long standing client and corporate partner relationships, resulting in repeat business and referrals from satisfied clients.
She is passionate about property management and cultivates trusted partnerships by consistently demonstrating leadership and detailed knowledge of the Residential Tenancies Act, specialising in Landlord advisory services.
The transition to LongView Real Estate felt natural for Rachel, as she strongly aligns herself with a successful business model that is people and property centric. Coupled with her integrity and commitment to outstanding customer service delivery, it is clear that the company values align with her own personal attributes and work ethic.
If you are looking for an honest, transparent and dedicated industry specialist with excellent communication skills, please contact Rachel today.
How long have you been in Real Estate?
15 (FANTASTIC!) years.
What aspect of Real Estate are you an expert in, or what aspect are you most proud of that you do?
Business development - building long term, consultative relationships with investors. As a trusted advisor to my clients, repeat and referral business is always my greatest compliment. Transparency, integrity and high-level customer service reflect my core values and behaviours.
What is the strangest/nicest/most interesting thing you have had to deal with, in your Real Estate career?
Coaching, training and consulting to the property management industry in Victoria provided me with valuable insight into how independent and franchise agents run their property management businesses. It was clear to me that retention of experienced property managers across the board was an issue, primarily due to excessive workloads, lack of support and training. Not all agents are equal, hence the variables in service delivery to investors across the board.
What is the most interesting non-Real Estate job you have ever had, and what about that job has helped you most in your current Real Estate role?
Previous roles in Human Resources and advertising media helped me to understand the importance of people and relationships, the value of being truly consultative and client centric. I also learned the skills required to impact professional marketing advertising and campaigns, resulting in positive financial outcomes for my clients. Team work was absolutely critical to both roles.
What is the one piece of advice you would give a new Landlord/Vendor/Tenant/Client?
You don’t have to wait until your property is vacant, or a until a tenancy expires, to transfer management of your property to another agent. If you are tired of putting up with second rate service (let’s face it, some agents find it difficult to simply return a telephone call) then it’s time to take back control. I encourage you to reach out to a new agent - a trusted property management partner - who will add value and minimise financial risk by working with you to professionally manage your investment portfolio.