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© Copyright 2019 LongView | Privacy Policy | Complaints Handling Policy
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Email: mel.dennis@longview.com.au
Phone:0416 218 003
Melanie’s road to success is as inspirational as it is ambitious. From the humble beginnings of her lounge room with four properties under management to over 700 today, Melanie truly is a pioneer in the real estate industry. Her point of difference includes innovation, watertight procedures, a proactive nature, unique department structure, and consistent high levels of service. A proud recipient of many coveted awards, Melanie’s mantra is to never stop learning. A respected mentor with unwavering integrity and tenacious drive, Melanie’s contribution to the industry at large, is indispensable.
MOTTO I LIVE BY “Success isn’t always about greatness. It’s about consistency. Consistent hard work leads to success. Greatness will come” (by the great Dwayne “The Rock” Johnson!).
MY PASSIONS Whilst I am absolutely passionate about property, I am also passionate about my horses and regularly compete around Australia in Western discipline of Reining, which I love.
BEST PROFESSIONAL ADVICE Go into every scenario with your eyes open. Know your possibilities so you can make the right choices at the right time. Listen to the advice of people with genuine knowledge (and avoid property advice from people around the BBQ!).
Email: sara.ross@longview.com.au
Phone: 0403 933 723
When you meet Sarah, you can’t help but be in awe of her dynamic presence and intimate knowledge of the Melbourne property market, which is why we she excels at helping clients make smart decisions when it comes to buying and selling residential property in Melbourne. With a determined willingness to go above and beyond, Sarah never compromises on her integrity, ensuring each one of her clients’ purchasing or selling journey is an enjoyable and successful one. With a background in fashion and marketing, Sarah turned her hand to property many years ago and loves nothing more than helping her clients achieve their property goals.
BEST PROFESSIONAL ADVICE Hold on to good quality property for as long as possible.
WHAT I LOVE ABOUT PROPERTY When it comes to property (and in particular Melbourne property), I can’t help but visually fall in love with beautiful heritage homes. From Victorian homes with their iron laced verandahs, to brick art deco styles with archways galore, there is so much architectural inspiration in our city and no two homes are the same.
WHAT SETS LONGVIEW APART? We always put our clients’ needs first. We are also fantastic at innovation and up to date with technology.
Email: brad.straughair@longview.com.au
Phone: 0459 601 310
With almost two decades of experience in property advisory and a vivacious personality his clients and associates admire, Brad has a solid and respected standing in the Melbourne real estate industry. Brad is adept at not only providing exceptional property advice, but also mentoring his team, building firm relations, and embracing an energy and passion we all love. Motivated by his clients’ success, Brad approaches each property transaction with a customised approach – listening to his clients’ needs and leveraging off his knowledge and networks to bring their property goals to life.
MOTTO I LIVE BY Enjoy your life, don’t take yourself too seriously, and regularly tell your family you love them.
WHAT SETS ME APART I genuinely care for my clients and provide transparent advice and guidance, even if it means saying no. I’m approachable, thorough, and always strive to provide a positive property experience.
MY PASSIONS I love family, golf, AFL (Geelong Cats), cooking, wine, and music; combining any of these things together always makes for a good day!
Email: warwick.brookes@longview.com.au
Phone: 0412 340 611
Few people in the real estate industry combine the passion and understanding about property as Warwick. Having purchased over 1000 properties for clients over his career and taking home the REIV Buyers Agent of the Year, Warwick’s real estate knowledge in Melbourne is genuinely unsurpassed. Warwick has a vision for difference and strong objectives – telling it how it is and imparting quality advice you can depend on. With a business savvy mind, innovative nature and wicked sense of humour, Warwick leads with excellence.
MOTTO I LIVE BY Treat people right, and it will come back to you.
MY PASSIONS Outside of property, I love nothing more than being behind the wheel of my mustang, getting creative in graphic design, or spending time with family and friends.
BEST PROFESSIONAL ADVICE When buying or selling property – devise a well thought out & achievable plan, stick to that plan, select the right team, and trust their advice. Also, take most property related media with a grain of salt!
Email: ben.maros@longview.com.au
Phone: 0432 321 982
Ben is the resident matchmaker in our Leasing Department – connecting the right person with the right home to ensure the best possible outcome for both tenant & landlord. With the prestigious Australian Leasing Consultant of the Year 2015 with LPMA under his belt, Ben brings enviable energy and passion to the team. With a keen eye for renovations, Ben loves nothing more than walking into a property and identifying potential improvements.
WHAT SETS ME APART I take the time to talk to people and find out exactly what they are looking for. Even though our office is pioneering innovative technology, nothing gets in the way of good old fashioned service by picking up the phone or chatting with clients face-to-face.
BEST PROFESSIONAL ADVICE If you are applying for a rental property, treat your application like you would when you apply for a job; make sure your application is complete and accurate, and your references current.
MY PASSIONS Travel, gardening and my French bulldog Hank (Domain & Co’s most dedicated mascot).
Email: suzii.keay@longview.com.au
Phone: 0432 321 963
Hailing from England but calling Australia home for 16 years, it’s no stretch to say – for the real estate industry – Suzii is Australia’s greatest import. Suzii started her career in real estate over a decade ago and has one of those warm and positive persona’s you can’t help but love. Proactive in her approach to property management, Suzii is super organised and absolutely fanatic about the small details in everything she does. Suzii successfully manages a portfolio of properties for our landlords in Melbourne’s south east and is as reliable as they come.
MOTTO I LIVE BY: “The energy you put out is the energy you get back”
WHAT SETS ME APART: I always put myself in my clients shoes, be it a landlord or tenant. I always think ‘what if it were my home?’ I would want to know it’s in capable hands.
WHAT I LOVE ABOUT MELBOURNE: The culture, the diversity, and the beauty.
Email: georgia.burton@longview.com.au
Phone: 0488 688 162
Georgia is new to the real estate world but has been yearning to pursue her property career since school. Taking on a real estate traineeship with our firm, Georgia is learning all facets of our business and this industry we all love. Career minded from a young age, Georgia was working in hospitality, health and retail for several years before following her property vocation.
WHAT I LOVE ABOUT PROPERTY: Property brings a sense of belonging, love and connectedness. I love assisting tenants and landlords and exceeding their expectations, and also enjoy getting involved in the renovations we manage for clients.
WHAT SETS ME APART: I always put in 110% and will go out of my way to ensure our clients’ needs are met.
MY PASSIONS: Health, hiking, travel, cooking.
Email: sophie.marsh@longview.com.au
Phone: 0447 714 467
Sophie’s trajectory to her role as Senior Property Manager is an admirable one. Starting her journey managing a busy front desk and immersing herself in all things property, Sophie developed her skillset through hard work and determination, now expertly managing a portfolio in our Property Management Department. With vibrant energy, maturity well beyond her years and an impressive work ethic, Sophie loves the diversity her role offers and brings a level of optimism to the office we all aspire for.
WHAT SETS ME APART I endeavour to understand each client on a personal level. I’m reliable, knowledgeable and genuinely love what I do.
WHAT SETS LONGVIEW APART Longview is one of a kind – we pride ourselves on our attention to detail, and ensure we always go that extra mile with everything we do. We are personable, understanding, honest and above all caring about every single one of our clients.
MOTTO I LIVE BY Nothing worthwhile is easy to achieve.
Email: gillian.dmonte@longview.com.au
In her own words, Gillian is “real estate by day, dance teacher by night”. With Ernie (our 3D Virtual Scanner) by her side, Gillian spends her days whizzing around Melbourne documenting all our properties under management whilst also managing all our virtual routine inspections and helping out our PM Department. With creative arts running through her veins, Gillian runs her own dance studio of an evening whilst pursuing her love of all things property with Longview.
WHAT SETS ME APART: I’m an absolute perfectionist and take pride in everything I do, no matter how big or small.
WHAT I LOVE ABOUT REAL ESTATE: Every property has its own story – the people, the history and the diversity behind every home is fascinating.
WHAT I LOVE ABOUT LONGVIEW: The Longview team is forward thinking, progressive, authentic, and just a really great bunch of people to work with.
Administrative Assistant
Email: carlo.prejido@longview.com.au
How long have you been in real estate?
3 Years
Bio Overview
I have been working with Real Estate Professionals as an Executive Assistant and Support staff for 3 years. I can say I have gained a lot of experience and skills in this field from my call center career working at JP Morgan Chase Bank as a Senior Customer Care Professional and Research Specialist for Mortgage Banking from 2008 to 2017. I currently work for LongView Real Estate – Owners Corporation Team as their Admnistrative Associate!
What aspect of real estate are you an expert in, or what aspect are you most proud of that you do?
Being able to be the support system in an organization and attend to clients needs! I specialize in listing coordination & transaction. I also do various administrative tasks such as data, document, email, and calendar management. It is an accomplishment for me to not just help our team but most of all our clients!
What is the most interesting non-Real Estate job you have ever had, and what about that job has helped you most in your current real estate role?
When I worked for JP Morgan Chase Bank as a Senior Customer Care Professional and Research Specialist in Mortgage Banking for 9 years has helped me grow and deal with clients to help them and I have really gained skills that I am now applying to my role in the real estate industry!
What is the one piece of advice you would give a new landlord/vendor/client?
Whether it be selling, leasing, renting or managing your property, work with the one that doesn’t think of you as just a number figure!
Senior Property Manager
Email: alexandra.wooffindin@longview.com.au
How long have you been in real estate?
Five Years
What aspect of real estate are you an expert in, or what aspect are you most proud of that you do?
I would say that I am an expert in Client Relations and being able to build a rapport with our landlords and tenants. I am proud to be able to say that I always strive to build strong and long lasting relationships.
What is the strangest thing you have had to deal with, in your career in real estate?
Being in the property management industry you see a lot of sticky situations. The strangest I would have seen was when a tenant went on a holiday and came back to find that the upstairs bathroom had flooded causing the kitchen ceiling beneath to collapse!
What is the most interesting non-Real Estate job you have ever had, and what about that job has helped you most in your current real estate role?
The most interesting job I had before starting in real estate would have been in the hospitality industry working in retirement villages. This job taught me how important it is to have patience with clients and also to try and make the most of any situation.
What is the one piece of advice you would give a new landlord/vendor/client?
The biggest piece of advice I would give to any client is that sometimes it’s important to take a step back and see the bigger picture as there are times we fixate on the smaller non-crucial details. Also, landlord insurance is an absolute must!
Senior Property Manager | Team Leader
Email: danielle.clark@longview.com.au
Phone: 0429 817 991
How long have you been in Real Estate?
Over 10 years.
What aspect of Real Estate are you an expert in, or what aspect are you most proud of that you do?
I’m very organised and task orientated, I know how to prioritise one job from another and I won’t leave anything outstanding. I always give 110% to my clients to ensure the best outcome.
What is the strangest/nicest/most interesting thing you have had to deal with, in your Real Estate career?
We have had a few clients that have very high and exacting expectations regarding the way in which properties need to be kept. We are always trying to meet these standards and is always rewarding when you can help a Tenant from the start of their tenancy, to maintain the property to meet the Landlord’s specifications (where this is achievable). It is always a great feeling when you attend the first routine inspection and you can see the Tenants have listened and are taking great care to maintain the property in the right way. It is especially great when the Landlord attends too.
What is the most interesting non-Real Estate job you have ever had, and what about that job has helped you most in your current Real Estate role?
Previously I have worked within the hospitality industry, working in busy bars and pubs where I learnt how to manage stressful situations. I believe I have carried these skills through into my Real Estate career as a Property Manager.
What is the one piece of advice you would give a new Landlord/Vendor/Tenant/Client?
If a Landlord is looking at leasing their property in a timely manner, there are two things that can assist to ensure this happens. 1. Make sure the property presents well in terms of marketing and the general presentation of the property. 2. Make sure the property is not overpriced.
Administrative Assistant
Email: melody.geron@longview.com.au
Bio Overview
I am a seasoned Executive Assistant with over 5 years in the real-estate field. I previously worked as a customer representative for Telstra in 3 years before switching to the real estate world in 2015. I worked in U.S real estate companies for inbound/outbound sales and admin positions. I am is currently with Longview as an administrative assistant for almost a year now. I
specialize in all administrative tasks including scheduling, listing coordination, marketing, and customer support. I love sports and music. I’m an extrovert person who loves adventure and fun.
How long have you been in real estate?
I have been in Real Estate for 5 years as an Executive Assistant
What aspect of real estate are you an expert in, or what aspect are you most proud of that you do?
I’m an expert in listing coordination, marketing, and inbound/outbound sales. I really love working with various clients and helping them to achieve every listing/project/report. I work closely with the Property Advisory Team at LongView. I manage the listings and marketing of the business.
What is the most interesting non-Real Estate job you have ever had, and what about that job has helped you most in your current real estate role?
I worked as a customer representative for Telstra in 3 years. I love interacting with clients and helping them solve each problem. Same in real estate business, engaging with clients and meet their needs became my number one priority
What is the one piece of advice you would give a new landlord/vendor/client?
Always choose an agency/agent that will help you every step of the process and never left you behind.
Owners Corporation Manager
Email: achini.fernando@longview.com.au
How long have you been in real estate?
I have been working as an Owners Corporation Manager for almost 4 years
What aspect of real estate are you an expert in, or what aspect are you most proud of that you do?
I have experience managing different types of owners corporations, may it be residential or commercial. I have have dealt with many properties with ongoing leaks and have been able to advice the Owners Corporations on how best to resolve these issues long-term. I also have experience in dealing with many Owners Corporations with building defects and cladding issues. I have dealt with the VBA, DBDRV, CSV, BAB and relevant councils to work towards resolving cladding & defect issues that most of the new Owners Corporations are currently dealing with.
What is the most interesting non-Real Estate job you have ever had, and what about that job has helped you most in your current real estate role?
Prior to starting my career as an Owners Corporation Manager I have worked as a Lead Business Analyst and lead a team of Business Analysts that worked on Data Processing projects.
Working as a BA has given me a strong IT background. A Business Analyst is generally the bridge between the client and the company and hence communication and relationship management played a major role which has helped me enhance my skills in customer relationship.
What is the one piece of advice you would give a new landlord/vendor/client?
Do your homework. If you are looking into purchasing real estate, may it be for a home or investment it is very important that you do your homework. It may also be important to look into the capital growth potential of your purchase/investment.
Senior Property Manager
Email: samantha.lu@longview.com.au
How long have you been in real estate?
What aspect of real estate are you an expert in, or what aspect are you most proud of that you do?
What is the strangest thing you have had to deal with, in your career in real estate?
There are so many strange things you see on a day to day basis in Real Estate. Once that comes to mind was whilst I was completing a routine inspection and all the furniture throughout the property was upside down.
What is the most interesting non-Real Estate job you have ever had, and what about that job has helped you most in your current real estate role?
What is the one piece of advice you would give a new landlord/vendor/client?
OC Manager
Email: achini.fernando@longview.com.au
Director | Transactions & Advice
Email: mark.brilliant@longview.com.au
Phone: 0450 101 955
Mark is a senior Licenced Real Estate Agent with a diverse background across the selling, buying, developing and advisory spectrum within the Victorian real estate market. After five years in retail and private banking at NAB and Bank Leumi (London), Mark moved into real estate beginning as a sales agent with Ray White. Quickly learning the craft and constantly upgrading his skills through a range of industry courses and certificates, Mark was awarded Ray White ‘Elite’ status in 2011, a title reserved for the top 50 agents from a national sales force of over 5,000. During his sales career, Mark has worked on hundreds of family homes as well as development sites and ‘off the plan’ sales of townhouses and apartments. Expanding his skill set, in 2014 Mark transitioned from traditional sales to buyers advocacy assisting investors and home buyers to purchase homes across Melbourne. Mark became an expert in the world of ‘off market’ property where he implemented industry best standard of service for his clients. Opening his own business in 2016, Mark focused on high end luxury home buying, priding himself on buying ‘off market’ more often than ‘on market’. As well as continuing to help investment buyers, he also began using his knowledge of the sales process to assist sellers around Victoria by providing vendor advocacy knowledge and advice. Mark’s largest transaction to date came just six months after opening his own business when he facilitated the sale of an iconic Mornington Peninsula property for in excess of $30 million. Joining Longview in 2019, Mark brings extensive experience and knowledge to assist clients with advice around growing and managing their portfolio. For clients considering buying, selling, renovating or developing, Mark can assist with strategy, advice, budgets and has industry wide contacts to ensure exceptional results for Longview clients. Mark is currently completing a Master of Business Administration at RMIT.
How long have you been in real estate?
12 years, six years as a sales agent and six years as a property advocate and advisor.
What aspect of real estate are you an expert in, or what are you most proud that you do?
My expertise and knowledge base have benefited hugely by moving away from the traditional path of residential real estate sales. I no longer focus on just one suburb or municipality and have spent the last six years becoming a Melbourne and Victorian property expert as opposed to being a local real estate agent. It means that I have the opportunity to help clients across the entire real estate spectrum from luxury bayside homes, development sites right around the city, family homes in the leafy eastern suburbs and apartments all over Melbourne. I have also been fortunate enough to work on numerous substantial land holdings and estates (sales and purchases) throughout the Mornington Peninsula and Yarra Valley.
What is the strangest thing you have had to deal with in your real estate career?
Climbing onto a garage roof and squeezing through a second storey window to open a home for sale when the owner forgot to leave a key out for me.
What is your most interesting non real-estate job you have ever had and what about it has helped you most in your real estate role?
Working as a personal banker in London for high net worth clients. It helped me learn world’s best customer service standards and how to work with clients who have high expectations of service on tight time frames.
What is the one piece of advice you would give a new vendor/landlord/client?
First home buyers : slow down and reconsider the types of property you are looking at, speak to us before you make the leap and we can give you some great, free advice about what and where to buy. Getting your first purchase right is critical to setting yourself up for the future with capital growth being vital.
Investors : if your property isn’t performing and is stuck in the slow lane, we have some great innovative ways to upgrade your underperforming property to one that out performs the market.
Sellers : don’t choose an agent based on fees and costs. The wrong agent (often the cheapest) can cost you a lot more than the difference in fees. Talk to us first, we know the best agents in every suburb across Melbourne and can also assist negotiate the fees.
Senior Property Manager
Email: alicia.lecky@longview.com.au
I currently live on the Peninsula with my 8 year old son Oakley and my ragdoll cat Walter.
How long have you been in real estate?
Just shy of 20 years.
What aspect of real estate are you an expert in, or what aspect are you most proud of that you do?
I love watching my team achieve their goals within the industry. I’ve hired many staff members over my time who are new to Property Management but eager to learn. And to see them grow and become confident Property Managers who love their jobs and where they work is an amazing feeling.
What is the strangest thing you have had to deal with, in your career in real estate?
Over 20 years I’ve seen A LOT of peculiar things.
However, one thing I hate is going into vacant properties and being confronted by big spiders! I have learnt to carry multiple cans of fly spray in my car for the occasions!
What is the most interesting non-Real Estate job you have ever had, and what about that job has helped you most in your current real estate role?
I am a qualified dance coach outside of real estate and have dance for over 33 years! Dance brings an incredibly sense of discipline, confidence and commitment – things that I would like to pride myself on.
What is the one piece of advice you would give a new landlord/vendor/client?
Its so important to treat your tenant well (and your Property Manager!). Afterall, they are living in your asset. If you look after your tenant they are more likely to look after you as the owner.
Receptionist
Email: kate.jones@longview.com.au
How long have you been in real estate?
I am a fresh face in the real estate industry.
What aspect of real estate are you an expert in, or what aspect are you most proud of that you do?
As I am new to the field, I do not have much experience as yet. But I am excited to learn about all facets of property management.
What is the strangest thing you have had to deal with, in your career in real estate?
Well I don’t have anything as yet but hey check back in with me in 6 months and I may have a story to two to tell.
What is the most interesting non-Real Estate job you have ever had, and what about that job has helped you most in your current real estate role?
In my previous role as Manager at McDonalds, I found my ability to have a lasting impact in creating positive relationships with not only my team but also customers, especially the regulars, most rewarding.
Exceptional customer service has been one of my key strengths and I love being able to resolve issues with an appropriate solution for both the company and the customer.
Property Management Advisor
Email: benjamin.wong@longview.com.au
How long have you been in Real Estate?
I have been in Real Estate for one and a half years.
What aspect of Real Estate are you an expert in, or what aspect are you most proud of that you do?
Excellent customer service and paying attention to details in what clients need are what I’m most proud of.
What is the strangest/nicest/most interesting thing you have had to deal with, in your Real Estate career?
The nicest moment is when tenants/landlords remember me as I have left a great first and last impression.
What is the most interesting non-Real Estate job you have ever had, and what about that job has helped you most in your current Real Estate role?
I used to work as a graduate engineer from Metricon and they have taught me the importance of understanding what each client wants and needs.
What is the one piece of advice you would give a new Landlord/Vendor/Tenant/Client?
Think of the long term effect in which every decision will have. The bigger the picture the client see, the more successful and profitable the investment is going to be.
Senior Property Management
Email: eden.stone@longview.com.au
How long have you been in Real Estate?
Six years.
What aspect of Real Estate are you an expert in, or what aspect are you most proud of that you do?
I feel as though I am a very good judge of character in finding the right Tenant for the right home and ensuring that the Tenant will look after the property as if it were their own home.
What is the strangest/nicest/most interesting thing you have had to deal with, in your Real Estate career?
Warwick Capper came to one of my Open for Inspections!
What is the most interesting non-Real Estate job you have ever had, and what about that job has helped you most in your current Real Estate role?
The only non-Real Estate job I have ever had is working at McDonalds and I quit after 4 shifts.
What is the one piece of advice you would give a new Landlord/Vendor/Tenant/Client?
You get what you pay for – your $1 coffee never tastes as good as your $4.50 coffee.
Senior Property Manager
Email: olivia.scott@longview.com.au
I have a logical, solution focused approach to my day to day activities and can perform solidly under pressure.
I believe in actively participating within a successful team and understand the high importance of a collaborative approach in order to gain results.
How long have you been in real estate?
Approximately 9 years (2.5 years as a property manager)
What aspect of real estate are you an expert in, or what aspect are you most proud of that you do?
I manage a lot of new apartments within 10kms of Melbourne’s CBD. I have a good knowledge of off the plan apartment purchases and the settlement process.
What is the most interesting non-Real Estate job you have ever had, and what about that job has helped you most in your current real estate role?
I have been a netball coach for over 15 years coaching both juniors and open ages. This taught me a lot about being a leader, and motivating people.
What is the one piece of advice you would give a new landlord/vendor/client?
Ensure you have a good Landlord Insurance policy in place. You never need it until you need it and then it is always worth it.
Investment Property Specialist
Email: vivian.trantan@longview.com.au
I have come from an Interior Design, Customer and Health Service Background. Commenced my Real Estate Career as an Assistant Property Manager over 12 years ago and have worked my way forward to Business Development and I have specialised in BD for the last 5 years.
How long have you been in realestate?
12 years going on to 13th. Predominantly in Property Management.
What aspect of real estate are you an expert in, or what are you most proud that you do?
Property Management, Investment and Client Relationships. All clients that I have mt throughout my Real Estate journey thus far have become a good friend and long term contact and without a doubt a client for life. Customer Service is paramount to my career and I thrive to assist my clients in every aspect of their property investment decision.
What is the strangest thing you have had to deal with in your real estate career?
Climbing onto a garage roof and squeezing through a second story window to open a home for sale when the owner forgot to leave a key out for me.
What is the strangest thing you have had to deal with in your real estate career? When I was a property manager earlier in my career, I was locked out of a property during an open for inspection when the courtyard door slammed shut, as it was quite a windy day. I had to figure out how to jump over the backyard and front yard fence to gain access back in to the property in order to present the home to prospective tenants. I did feel like a clown at that time as I was inches away from tearing my dress from bottom to top during the process. It was so embarrassing at the time, however we managed to share a good laugh about the event.
What is your most interesting non-real estate job you have ever had and what about it has helped you most in your real estate role? I started working for the family business in retail sales at a very young age. From the age of 12 I had already been exposed to a wide array of customers from a number of nationalities. I am thankful that my parents had allowed me to be involved in their business, as the experience has helped me build confidence in developing my knowledge in customer service and has also taught me a number of languages. I can currently speak 6 languages fluently and obtaining this skill has certainly been beneficial in building my Real Estate career and network.
What is the one piece of advice you would give a new vendor/landlord/client? Understand the reasons to why you have decided to have an investment property. Take the time to select the most suitable property professional to assist you with your journey, whom which is knowledgeable, has an understanding of your plans, long term goals in property and does genuinely care and is committed to help you with your journey in building and managing your long term investments.
Senior Property Manager
Email: meredith.jays@longview.com.au
How long have you been in Real Estate?
I have been in and out of Real Estate since 1985 …… I feel quite ‘institutionalised’ now.
What aspect of Real Estate are you an expert in, or what aspect are you most proud of that you do?
Being in the industry for quite some time I feel I am across all aspects of Property Management, and this enables me to help mentor others in the team and problem-solve for our clients.
What is the strangest/nicest/most interesting thing you have had to deal with, in your Real Estate career?
Over the years I have come across many interesting situations from finding people in compromising situations, naked and in various illegal activities……the list goes on.
What is the most interesting non-Real Estate job you have ever had, and what about that job has helped you most in your current Real Estate role?
Another industry I have spent time in, is the building industry. The knowledge I picked up there has helped me with property maintenance troubleshooting.
What is the one piece of advice you would give a new Landlord/Vendor/Tenant/Client?
Have your insurances in place and accept advise from your Property Manager- they are here to help!
Investment Property Specialist
Email: megan.taylor@longview.com.au
Phone: 0421 512 800
How long have you been in Real Estate?
I’ve started in Real Estate in 2001, so I’ve been in the industry for 19 years.
What aspect of Real Estate are you an expert in, or what aspect are you most proud of that you do?
I’m an expert in property management, and I’m most proud of my ability to problem solve for landlord’s and making their lives easier.
What is the strangest/nicest/most interesting thing you have had to deal with, in your Real Estate career?
A landlord felt that displaying her exotic underwear around her property for OFI’s would assist in the leasing (I had to arrive early to every open to hide the underwear and then stay later to put them all back where they were at the start so she wouldn’t realise!)
What is the most interesting non-Real Estate job you have ever had, and what about that job has helped you most in your current Real Estate role?
I’ve really only worked in realestate, but I did work at Bras ‘n’ Things. I was taught very quickly how to help people in an uncomfortable situation and how you can help them through it as quickly as possible. This has worked in helping clients who have a problem and need me to identify the solution quickly so that they can get on with living their lives in comfort.
What is the one piece of advice you would give a new Landlord/Vendor/Tenant/Client?
Understand what you really want out of your investment, and then build your strategy using an expert team committed to achieving that outcome.
Co-Founder | Executive Director
Email: cath.stubbings@longview.com.au
Phone: 0411 101 999
How long have you been in Real Estate?
I’ve been in Real Estate for 15 years.
What aspect of Real Estate are you an expert in, or what aspect are you most proud of that you do?
I’m an expert in property management and client relationships. I’m most proud of developing a high quality Real Estate Agency and Owners Corporation business that provided the full suite of property services to our clients. I am proud that I genuinely care about my clients and I do what I say I will do every day which builds trusting relationships.
What is the most interesting non-Real Estate job you have ever had, and what about that job has helped you most in your current Real Estate role?
My most interesting job was when I was a checkout operator at the age of 18. This job supported me through my Commerce degree . I met so many different people from all walks of life. In real estate you meet a huge variety of people from mum and dad investors, corporate clients, multi-cultural, young and old people. That job made me extremely comfortable with people and ignited my passion for helping others which I am fortunate to use every day in real estate.
What is the strangest/nicest/most interesting thing you have had to deal with, in your Real Estate career?
Dealing with a famous Australian swimmer who was a tenant and had come to find two possums inside his bedroom wreaking havoc! I went over to the house try to assist him which was incredibly amusing! We eventually got the possums out but I couldn’t believe how much mess the possums caused!
What is the one piece of advice you would give a new Landlord/Vendor/Tenant/Client?
To choose an agency that actually cares about helping you and is committed to a long term relationship, rather than one that offers you cheap fees just to get the business – only to disappoint you down the track.
Senior Property Manager
Email: jenna.hilton@longview.com.au
Phone: 0401 726 424
How long have you been in Real Estate?
I’ve been in Real Estate for about a year but have always loved the whole industry. I have been known to spend hours of down time on realestate.com.au.
What aspect of Real Estate are you an expert in, or what aspect are you most proud of that you do?
I would say that through my time at LongView, I have become an expert in what goes into the process of listing and selling a property, on top of the extensive marketing that goes into sales and rental listings. I am an expert in crafting narratives, and telling them in ways that speak to people.
What is the most interesting non-Real Estate job you have ever had, and what about that job has helped you most in your current Real Estate role?
I was a mobilisation intern at Greenpeace Australia-Pacific. My job was to engage with the public around banning single use plastic bags in Australia. Engaging with people day in and day out is essentially what you do in any real estate job. It’s all about people!
What is the one piece of advice you would give a new Landlord/Vendor/Tenant/Client?
I would say that there’s no such thing as a bad question. If you want to know more about any aspect of the process, ask! It’s amazing what you can learn, and what we can learn as professionals, by listening to the questions of our clients.
Head of Digital Marketing
Email: ruby.ellery@longview.com.au
How long have you been in Real Estate?
I’ve been in Real Estate for about a year but have always loved the whole industry. I have been known to spend hours of down time on realestate.com.au.
What aspect of Real Estate are you an expert in, or what aspect are you most proud of that you do?
I would say that through my time at LongView, I have become an expert in what goes into the process of listing and selling a property, on top of the extensive marketing that goes into sales and rental listings. I am an expert in crafting narratives, and telling them in ways that speak to people.
What is the most interesting non-Real Estate job you have ever had, and what about that job has helped you most in your current Real Estate role?
I was a mobilisation intern at Greenpeace Australia-Pacific. My job was to engage with the public around banning single use plastic bags in Australia. Engaging with people day in and day out is essentially what you do in any real estate job. It’s all about people!
What is the one piece of advice you would give a new Landlord/Vendor/Tenant/Client?
I would say that there’s no such thing as a bad question. If you want to know more about any aspect of the process, ask! It’s amazing what you can learn, and what we can learn as professionals, by listening to the questions of our clients.
Head of Trust Accounting
Email: sher.anson@longview.com.au
How long have you been in Real Estate?
On and off for over 20 years.
What aspect of Real Estate are you an expert in, or what aspect are you most proud of that you do?
I am a Trust Accountant. Every day I manage and account for large sums of incoming and outgoing funds. I am responsible for ensuring payments and statements are produced and delivered to Landlords and Property Investors on time. Given Property Investors seek a financial return on their investment, my reporting and processing of rental payments is always under the spotlight and needs to be 100% correct. Thank goodness my attention to detail, particularly for numbers, is pretty good!
What is the strangest/nicest/most interesting thing you have had to deal with, in your Real Estate career?
We had a Tenant send a dollar in the mail once, he’d vacated the property months before, but knew he still owed a dollar and wanted to settle his debts. Very honest and diligent!
What is the most interesting non-Real Estate job you have ever had, and what about that job has helped you most in your current Real Estate role?
Being a ‘Mum’ which taught me patience!
Data Alalyst
Email: reception@longview.com.au
How long have you been in Real Estate?
I have been working in Real Estate for past 6 months
What aspect of Real Estate are you an expert in, or what aspect are you most proud of that you do?
I have experience in managing and extracting value from real estate data.
What is the strangest/nicest/most interesting thing you have had to deal with, in your Real Estate career?
I am very new to Real Estate and Real Estate is new to Data Science as well. So all the analytics and statistics related work has to start from scratch, which is exciting and challenging at the same time.
What is the most interesting non-Real Estate job you have ever had, and what about that job has helped you most in your current Real Estate role?
I am fairly early in my career. Prior to this I had worked for a Supply Chain Management company as a Customer Service Representative, which helped me fit in with professional environment in Melbourne.
What is the one piece of advice you would give a new Landlord/Vendor/Tenant/Client?
Do not read the news, Come speak to us.
Property Management Services Consultant
Email: gavin.xu@longview.com.au
How long have you been in Real Estate?
I have been in Real Estate for 2 years.
What aspect of Real Estate are you an expert in, or what aspect are you most proud of that you do?
I’m most proud of my ability to provide quality customer service, and educate clients (Tenants and Landlords).
What is the strangest/nicest/most interesting thing you have had to deal with, in your Real Estate career?
The nicest moments are when tenants contact me just to thank me!
What is the most interesting non-Real Estate job you have ever had, and what about that job has helped you most in your current Real Estate role?
I worked as a Sushi chef in Ringwood. This helped me with my work ethic, customer relations and set my standards in my work ethic.
What is the one piece of advice you would give a new Landlord/Vendor/Tenant/Client?
Be open to any outcome and buy smaller furniture if you’re renting! Who knows when you may need to move.
Analyst
Email: jake.hattis@longview.com.au
How long have you been in Real Estate?
I’m very excited to just be starting in Real Estate. There’s a lot to learn.
What aspect of Real Estate are you an expert in, or what aspect are you most proud of that you do?
I’m doing a bit of everything. That’s exciting because I will get to see and experience every corner of the industry. To understand it completely you have to do it all!
What is the most interesting non-Real Estate job you have ever had, and what about that job has helped you most in your current Real Estate role?
I just recently left a job working for a healthtech company out of San Francisco. Participating in an entity that was expanding rapidly was incredibly interesting. So many things were changing week to week. From that experience I bring the ability to adapt.
What is the one piece of advice you would give a new Landlord/Vendor/Tenant/Client?
Always consider compound annual growth!
HR | Office Manager
Email: bec.churchill@longview.com.au
How long have you been in Real Estate?
Eight years in property related industries.
What aspect of Real Estate are you an expert in, or what aspect are you most proud of that you do?
Although I am not a qualified Real Estate professional, I have been a home owner myself, a Landlord/Investor and also a Tenant! Giving me the ability to see things from all perspectives and share my views with our team.
What is the strangest/nicest/most interesting thing you have had to deal with, in your Real Estate career?
I have heard of strange situations encountered by our Property Managers. I give them credit for their abilities to deal with difficult situations in a positive way that resolves issues amicably for all parties involved.
What is the most interesting non-Real Estate job you have ever had, and what about that job has helped you most in your current Real Estate role?
From family law, wills & estates, property law, conveyancing, private equity & facilities management – a variety bag for sure! Every role I have worked in has given me the ability to have a greater understanding to relate to and deal with, both minor issues through to the more complex circumstances, relating to people’s investments and importantly their personal lives.
What is the one piece of advice you would give a new Landlord/Vendor/Tenant/Client?
As a previous Landlord, having confidence in a Property Manager to ensure lease renewals are signed. Then you are not left in financial difficulty when you have a tenant ‘up and leave’ without sufficient notice. If only Rental Guarantee to cover vacancy was an option for me at that time!
Sales Consultant
Email: liliana.panaccio@longview.com.au
Phone: 0413 808 673
What aspect of Real Estate are you an expert in, or what aspect are you most proud of that you do?
Building relationships is so important and I have a real skill in this area. Once the relationship is built and an understanding of short and long-term goals, working together with the customers is of prime importance to help them find their dream home. I have spent my life working with people and getting to know them. Some of these people have become great friends of mine.
What is the strangest/nicest/most interesting thing you have had to deal with, in your Real Estate career?
I once sold a house for someone that I later realised was the son of a family member. It really is such a small world!
What is the most interesting non-Real Estate job you have ever had, and what about that job has helped you most in your current Real Estate role?
I decided to go into Real Estate after 25 years in hospitality and my love of people and helping them make life decisions has always been important to me, so making the transition was easy. In my time as a restaurant ower, ensuring that I understood my long standing customers as well as my new ones became a part of what I did and this made my restaurant successful. I apply this same thinking for Real Estate and the customers I meet.
What is the one piece of advice you would give a new Landlord/Vendor/Tenant/Client?
It’s important to find an agent that you build a relationship with so they understand you, your family and your needs as well as you short and long-term goals.
Senior Property Manager
Email: jess.hayes@longview.com.au
Phone: 0419 585 236
How long have you been in real estate?
I have been in real estate for 14 years
What aspect of real estate are you an expert in, or what aspect are you most proud of that you do?
I pride myself on time management and task prioritisation which enables me to perform my duties to my clients and tenants with a prompt and streamlined approach. I’m proud to build and maintain trusted relationships with my clients and offer solutions to take the stress away from them.
What is the most interesting non-Real Estate job you have ever had, and what about that job has helped you most in your current real estate role?
Prior to working in property management, I worked at a property valuing firm. This job equipped me with the skills needed to keep up with the sometimes challenging and fast paced role of property management.
What is the strangest thing you have had to deal with in your real estate career?
I once had a tenant inform me that he had an infectious disease and that I’d be required to wear a Hazmat suit to enter the property. Safe to say the inspection was rescheduled.
What is the one piece of advice you would give a new landlord/vendor/client?
Whilst property managers are governed by the Residential Tenancies Act, find a property manager who will work with your best interests at heart, providing you with the best possible outcome each time.
Sales Consultant
Email: daniel.baise@longview.com.au
Phone: 0412 344 589
How long have you been in real estate?
Real Estate is a relatively new area for me but I am very eager to get started and learn everything there is to know.
What aspect of real estate are you an expert in, or what aspect are you most proud of that you do?
I am currently focusing quite a lot on the admin side of Sales and Marketing. I am enjoying the involvement that I have in the process, more specifically in the digital marketing and design. I am however looking forward to getting more involved in the practical sales, generating leads and getting to interact more with people.
What is the most interesting non-Real Estate job you have ever had, and what about that job has helped you most in your current real estate role?
My most recent role running a website development business taught me invaluable lessons in customer relations. Website development requires meticulous attention to a clients needs in order to develop effective solutions. Buyers and sellers in realestate require their needs to be understood and met. Even at this early stage of my Real Estate career, I can see that this skill will really help me and my clients.
What is the one piece of advice you would give a new landlord/vendor/client?
Everyone has their own motivations when it comes to property. To some it is a financial investment and to others it is an emotional investment. When entering into the property market, it is essential to consider what your motivations are and to develop a relationship with an agent who understands you and can support you.
Campaign Manager
Email: angelica.motta@longview.com.au
How long have you been in real estate?
Since 2015 – so about 5 years!
What aspect of real estate are you an expert in, or what aspect are you most proud of that you do?
Customer service, helping out clients with their campaigns and marketing. Making vendors and purchasers feel comfortable in their decisions and throughout the campaign. Making sure everything from an administrative and organisational perspective is met.
What is the strangest thing you have had to deal with, in your career in real estate?
Strangest thing would be calling a fire brigade as our lift shut down and a few of our employees including myself were stuck in the lift and had to get rescued! At a previous job – was a very interesting day at work!
What is the most interesting non-Real Estate job you have ever had, and what about that job has helped you most in your current real estate role?
When I was in highschool I worked at nandos – so a completely different role in hospitality! It taught me about customer service and making sure the customer is well looked after which relates to my roles I have had in Real Estate dealing with clients and providing the best client management.
What is the one piece of advice you would give a new landlord/vendor/client?
I currently rent out my property and I would say that you should look around for the best service- not always go for the cheapest fees as service. Finding an agency like LongView that really care about the Landlord’s needs makes a massive difference and in the end it’s your home!
Property Manager
Email: william.bishop@longview.com.au
Phone: 0427 218 210
How long have you been in Real Estate?
About four years in total, almost two as a portfolio manager.
What aspect of Real Estate are you an expert in, or what aspect are you most proud of that you do?
Dispute resolution, very few of my properties go to VCAT and I can minimise most disputes between Landlord and Tenant to a manageable level. That said, the few cases that have gone to VCAT I haven’t lost, yet…. touch wood.
What is the strangest/nicest/most interesting thing you have had to deal with, in your Real Estate career?
I once managed a property which had a small jungle of a garden (due to a level of neglect from the previous tenants and Property Manager). The elderly Landlord had financial constraints on what she could spend for maintenance. Not only did we find a Tenant, but we found one that loved of gardening. They were renovating their own home one street over and had noticed the ‘For Lease’ board by chance. They knew they didn’t need a long-term lease, so in return for a short-term lease they offered to improve the garden. At the end of the lease and just over 12 months later (building delays), the Tenant returned a property with a garden anyone would be proud of. It was an all-round good experience and a reaffirmation of how good people can be to each other.
What is the most interesting non-Real Estate job you have ever had, and what about that job has helped you most in your current Real Estate role?
I was a Production Manager in South Guildford in Perth and managed a team (of backpackers from across the world) manufacturing large scale farming chemicals and animal health products. I learnt a lot about working with a broad-spectrum of people from all walks of life, their differing attitudes to their work and what is important to them. This taught me to identify other people’s strengths and how to work with them productively. It also taught me that there is always a different way to look at things. This is something I have been able to directly apply to working with Tenants and Landlords.
What is the one piece of advice you would give a new Landlord/Vendor/Tenant/Client? Think a few steps ahead of every action, a quick fix now may cost you even more later.
Property Manager
Email: tess.hudaverdi@longview.com.au
How long have you been in Real Estate?
I have been in real estate since 2015.
What aspect of Real Estate are you an expert in, or what aspect are you most proud of that you do?
I’m very organised and enjoy completing all tasks before my day is over. The feeling is great knowing the next day you have a fresh, new batch of emails to respond to and issues to resolve. Also, I love being up to date with all my rent reviews and routine inspections. I also enjoy leasing properties out fast!!!
What is the strangest/nicest/most interesting thing you have had to deal with, in your Real Estate career?
Having an arranged routine inspection at a property only to see people sleeping in their bed even after knocking numerous times. I had to walk straight out hoping they would not wake up.
What is the most interesting non-Real Estate job you have ever had, and what about that job has helped you most in your current Real Estate role?
Working at Coles at the check-out, in one of Victoria’s busiest stores, I’ve learnt how to deal with many different personalities.
What is the one piece of advice you would give a new Landlord/Vendor/Tenant/Client?
Never rely on monthly rent and always have back up of at least 2-months rent in case of any emergency maintenance repairs or late rent.
Senior Property Manager
Email: tania.gunther@longview.com.au
Phone: 0436 465 712
How long have you been in real estate?
I have been in Real Estate for 23 years.
What aspect of real estate are you an expert in, or what aspect are you most proud of that you do?
Property Management and Property Development. I’m passionate about helping Landlords manage and build on their Investment because I am a landlord myself.
What is the strangest thing you have had to deal with in your real estate career?
The saddest thing I have to deal with is when we have major storms that damage homes and properties. Each situation is different, however everyone’s ability to live normally is impacted.
What is the most interesting non-Real Estate job you have ever had, and what about that job has helped you in your current Real Estate role?
I have done some charity work in Fiji by sponsoring sports equipment and sending it to local schools.
What is the one piece of advice you would give a new landlord/vendor/client?
Make sure they have Landlord Insurance!
OC Manager
Email: OC@longview.com.au
Phone: 0427 513 239
How long have you been in real estate?
I have been managing Owners Corporation properties for the last 6.5 years.
What aspect of real estate are you an expert in, or what aspect are you most proud of that you do?
I have managed townhouses, student accommodations, retirement villages and apartment buildings over the last 6.5 years. Attending to maintenance and emergency issues in a prompt manner, lodging insurance claims when required and building a relationship with the committee and Owners is what I am most proud of being an Owners Corporation Manager.
What is the strangest thing you have had to deal with, in your career in real estate?
The strangest thing that I had to deal with in Owners Corporation Managing over the last 6.5 years is what you find in blocked pipes when you send out a plumber due to a blockage in a building. Some of the pictures they send of items they find clearly shouldn’t be flushed down a toilet.
What is the most interesting non-Real Estate job you have ever had, and what about that job has helped you most in your current real estate role?
The most interesting non- Real Estate job I have had before becoming an Owners Corporation Manager was working in the insurance department at ANZ. This has helped me in my current role lodging insurance claims and getting a positive outcome for the Owners.
What is the one piece of advice you would give a new landlord/vendor/client?
One piece of advice I will provide to a landlord/vendor/client is to carry out a building defects report on the building before purchasing a property whether it is Strata titled or not. A few hundred dollars spent on a Defects Report could save you thousands later rectifying the defects.
Senior Property Manager
Email: stephanie.wallace@longview.com.au
Phone: 0427 386 568
How long have you been in Real Estate?
My first career was in real estate albeit a long time ago and in another country. I was a licenced agent having studied for 3 years to get the degree. I had extensive experience in all facets of Property management including residential, commercial, strata, industrial and new developments.
Unfortunately, my qualifications were not recognised in Australia and I moved into the IT and education fields. Many years later, once my children became independent, I took the opportunity to move back into the property industry which I love. I have been back for several years now and have not looked back.
What aspect of real estate are you an expert in, or what aspect are you most proud of that you do?
Being a property manager means I get to meet people from all walks of life. Having lived in 6 cities over 4 continents, I have a good understanding of different cultures, ethnicities and backgrounds. My ‘in between property’ careers which included Sales, Marketing and Management, has given me a firm foundation in business knowledge and client expectations.
What is the strangest/nicest/most interesting thing you have had to deal with, in your Real Estate career?
We get to see it all in property management! From live crayfish in a bath before Christmas to convincing a Landlord that it was not a mouse in a roof but a possum! The complaint about the fencing contractors putting clods of dirt in their vegie patch was hilarious! Not a vegie in sight only weeds!
What is the most interesting non-Real Estate job you have ever had, and what about that job has helped you most in your current Real Estate role?
When I first arrived in Australia, I was the National Sales Manager for a vertical computer company specialising in the insurance industry. I had the privilege of travelling around Australia and gained an insight into this wonderful country.
What is the one piece of advice you would give a new Landlord/Vendor/Tenant/Client?
When I first arrived in Australia, I was the National Sales Manager for a vertical computer company specialising in the insurance industry. I had the privilege of travelling around Australia and gained an insight into this wonderful country.
Senior Property Manager
Email: olivia.fraserjones@longview.com.au
Phone: 0400 293 099
How long have you been in Real Estate?
I have been in Real Estate for 4 years.
What aspect of Real Estate are you an expert in, or what aspect are you most proud of that you do?
I have excellent time management and know Melbourne’s roads and suburbs better than the Melways does.
What is the strangest/nicest/most interesting thing you have had to deal with, in your Real Estate career?
I was temping for an agency and I went to do a routine inspection. I opened the front door and a huge dog came running at me barking. I ran into the nearest bedroom and was trapped until a colleague came to rescue me! The dog turned out to be quite delightful.
What is the most interesting non-Real Estate job you have ever had, and what about that job has helped you most in your current Real Estate role?
I used to run the café inside the old GTV-9 building in Richmond. I got to meet and befriend a lot of TV personalities. The role taught me how to deal with very difficult people in the most productive way possible.
What is the one piece of advice you would give a new Landlord/Vendor/Tenant/Client?
Maintain your investment property as if it were your own. Never skimp on repairs and always update as required.
Senior Property Manager
Email: Mal.Younes@longview.com.au
Phone: 0401 726 424
How long have you been in Real Estate?
I’ve been in Real Estate for almost 9 years
What aspect of Real Estate are you an expert in, or what aspect are you most proud of that you do?
Being able to provide an exceptional experience by relying on a strong Customer Service background.
What is the strangest/nicest/most interesting thing you have had to deal with, in your Real Estate career?
There was an immediate warrant of possession where the tenant was made homeless due to arrears. In this instance, I looked up government housing and lead the tenant through to the homeless housing commission and was able to arrange a temporary solution for the tenant to get back on his feet.
What is the most interesting non-Real Estate job you have ever had, and what about that job has helped you most in your current Real Estate role?
The most interesting non-Real estate job I have had would be when I was a Performance Manager at Salmat, a call centre. I dealt with Complaint handling and worked with my peers/colleagues to identify solutions to both in house situations and client focused resolutions.
What is the one piece of advice you would give a new Landlord/Vendor/Tenant/Client?
To form a trusted relationship with your property manager and know that they are acting in the best interest of your investment, in alliance with Victorian Legislation.
Senior Property Manager
Email: lisa.yang@longview.com.au
Phone: 0427 218 210
How long have you been in Real Estate?
I have been in Real Estate for over 9 years.
What aspect of Real Estate are you an expert in, or what aspect are you most proud of that you do?
I pride myself on building strong relationship with owners/tenants and ensuring my clients are given the best outcome.
What is the strangest/nicest/most interesting thing you have had to deal with, in your Real Estate career?
Being a property manager, no one day is the same. I have been dealing with many interesting people in public.
What is the most interesting non-Real Estate job you have ever had, and what about that job has helped you most in your current Real Estate role?
I worked in the retail industry for a while. By dealing with different people, I had the chance to improve my customer service skills.
What is the one piece of advice you would give a new Landlord/Vendor/Tenant/Client?
I would suggest owners/tenants not be afraid to ask too many as questions, especially for the first time landlords/tenants. As a professional real estate agent, I am always here to help.
Property Management Services Team
Email: danielle.masters@longview.com.au
How long have you been in real estate?
I am brand new to the real estate industry but have been an interested amateur for a long time.
What aspect of real estate are you an expert in, or what aspect are you most proud of that you do?
As I am so new to the industry I approach all aspects of the business with a fresh point of view. I believe in offering the highest possible level of service to landlords and tenants and am constantly looking for ways to improve their experience.
What is the strangest thing you have had to deal with, in your career in real estate?
Men always seem to be in the toilet when I arrive for routine inspections – is it just me?
What is the most interesting non-Real Estate job you have ever had, and what about that job has helped you most in your current real estate role?
I previously made designer cakes for special occasions. Listening to and understanding what clients want, and finding creative ways to surpass their expectations, is great training for customer service in any field.
What is the one piece of advice you would give a new landlord/vendor/client?
Keeping your property attractive and in good condition will be in your best financial interests even if spending money “hurts” a little in the short term.
Senior Property Manager
Email: erin.crick@longview.com.au
Phone:0408 083 538
How long have you been in Real Estate?
I have been in Real Estate for eight years.
What aspect of Real Estate are you an expert in, or what aspect are you most proud of that you do?
I pride myself on having expert knowledgeable in the suburbs and areas that my properties are based in. I feel it’s a great benefit and enables me to provide useful information to current Landlords or new Clients. I also won’ Property Manager of the year’ – two years running with a previous employer. I pride myself on being on top of my work load to ensure that everything can run as smoothly as possible.
What is the most interesting non-Real Estate job you have ever had, and what about that job has helped you most in your current Real Estate role?
I used to work for a company in Kilsyth that built truck parts for Kenworth Trucks. The job taught me how to use a wide variety of tools, taught me patience …… as well as how truck parts worked and how they were installed.
What is the one piece of advice you would give a new Landlord/Vendor/Tenant/Client?
We should always try to keep an open mind and show empathy as much as we can. We don’t know what Clients are going through – It can be hard to keep all parties happy, so it always pays to be kind, listen and do the best we can in any given situation.
Senior Property Manager
Email: cassandra.williams@longview.com.au
Phone: 0429 850 737
How long have you been in real estate?
I’ve been in Real Estate for about 7 years.
What aspect of real estate are you an expert in, or what aspect are you most proud of that you do?
Negotiating with Landlords and Tenants. I’m an expert at helping each to understand each side, and reach a mutual agreement. I’m also great at having a good and trusting relationship with my owners.
What is the strangest thing you have had to deal with in your real estate career?
I’ve had a few strange things happen! An example is that I had some tenants that were Uni students that were so amrt they hacked into the OC’s security system. They could bypass the front doors and remotely open the communcal doors etc. We had to access the OC’s security cameras to see who was going in and out of the building.
What is the most interesting non-Real Estate job you have ever had, and what about that job has helped you in your current Real Estate role?
I’ve been a Pizza shop cashier and I’ve also worked at Hoyts. Hoyts taught me time management in a high pressure environment. Peak period would have over 9,000 people attend in a day.
What is the one piece of advice you would give a new landlord/vendor/client?
Really look at the bigger picture and the long term implications of every decision. Short term thinking will only lead to another problem down the track. Your Property Manager will advise the outcomes of each decision and why we reccoment what we do.
Property Manager
Email: audrey.chong@longview.com.au
How long have you been in Real Estate?
Starting out as a weekend receptionist, I have been in Real Estate for almost 3 years and counting!
What aspect of Real Estate are you an expert in, or what aspect are you most proud of that you do?
I pride myself on maintaining clear and open communication with clients in every stage of their investment’s lifespan. I passionately believe that a large part of being a great Property Manager is keeping yourself informed of changes in the industry and consistently communicating this to clients to provide the best investment advice suitable to their asset.
What is the most interesting non-Real Estate job you have ever had, and what about that job has helped you most in your current Real Estate role?
I previously tutored mathematics to children between the ages of 5 – 16 years old. Many of the challenges I faced in this role revolved around adapting to different levels of understanding and being able to gauge behaviour. From this, I have been able to refine my adaptability skills and apply this to tasks in my role as Property Manager which comes in handy when unforeseen situations arise.
What is the strangest thing you have had to deal with, in your career in real estate?
Whilst I was finishing up an open inspection, a couple of prospective Tenants came back and told me that the neighbouring Tenant had just backed into my car and drove off. Apparently, the driver was on their phone and therefore didn’t notice they had hit my car.
What is the one piece of advice you would give a new Landlord/Vendor/Tenant/Client?
Landlord – I cannot stress enough how important Landlord Insurance is. To counter the uncertainty that often comes with leasing, you cannot put a price on peace of mind as a Property Investor.
Tenant – always maintain clear and open communication with your Agent; we are here to make the Landlord-Tenant relationship easier and smoother for everyone.
Senior Property Manager
Email: alberto.hodesch@longview.com.au
Phone: 0488 303 353
How long have you been in Real Estate?
More than three years as a Property Manager, but bought my first house in 1983, my second in 1989 and built my third in 1993, rented out two and have been a renter for short and long periods as well – so could say I’ve been in real estate for 35 years, on and off!
What aspect of Real Estate are you an expert in, or what aspect are you most proud of that you do?
I’d like to think that my knowledge of how the world works, my willingness to learn and my ‘can-do’ approach can all help Landlords and Tenants to reach the best, mutually beneficial outcomes. I’ve been on both sides so try and make the ‘blind date’ work – minimising the Landlord’s risk and maximising the investment return while looking for the best fit and most reliable Tenants I can find, for the property they will call home.
What is the strangest/nicest/most interesting thing you have had to deal with, in your Real Estate career?
Aren’t we all a little strange in our own ways? I have dealt with all kinds of people. Engaging with everyone in a fair, friendly and professional manner is key to success in this profession.
What is the most interesting non-Real Estate job you have ever had, and what about that job has helped you most in your current Real Estate role?
The most interesting non-real estate job I‘ve ever had is to be parent to my now adult children. In is fulfilling, tiring, joyful, stressful, rewarding, frustrating, energising, demanding, enjoyable, challenging and remarkable! As a Property Manager I try to apply the same experience, patience and understanding to the needs of Investors and Tenants alike, to resolve issues that arise, care for the properties and manage expectations as I do as a parent.
What is the one piece of advice you would give a new Landlord/Vendor/Tenant/Client?
For my Landlords, ask as many questions as you like to understand the Residential Tenancy Act and its ramifications for you and your Tenants. Hopefully I can play a part in ensuring that your property investment provides a solid return and that your Longview experience is outstanding.
PM Services Consultant
Email: alberto.hodesch@longview.com.au
How long have you been in real estate?
I have been in Real Estate for about 4 months.
What aspect of real estate are you an expert in, or what aspect are you most proud of that you do?
Preparing reports. I feel proud knowing that I am a perfectionist in what I do.
What is the strangest thing you have had to deal with, in your career in real estate?
One time I left the home open sign on the road for 3 days, and when I came back, it was still in the same place that I left it!
What is the most interesting non-Real Estate job you have ever had, and what about that job has helped you most in your current real estate role?
The most interesting non Real Estate job I had was being a stock exchange broker in Israel. What helped me the most in my current Real Estate job is that I needed to deal with people from all over the world, and learned what it is to give good customer service.
What is the one piece of advice you would give a new landlord/vendor/client?
To tell owners to wait for the right tenants to apply, rather than trying to rent their property as quickly as possible. Waiting for the right tenant could spare them a lot of pain in the future.
Investment Property Specialist
Email: nicola.michels@longview.com.au
Phone: 0431 457 762
How long have you been in Real Estate?
I have been in Real Estate 14 years.
What aspect of Real Estate are you an expert in, or what aspect are you most proud of that you do?
I am proud of having worked in all facets of the residential real estate arena including Sales (established, investment sales nationally and off the plan sales) and Property Management both in the government and private sectors.
What is the strangest/nicest/most interesting thing you have had to deal with, in your Real Estate career?
Most interesting : My time spent at Hamptons International, London. I loved the international vibe, the history, the architecture and the amazing team of people I worked with.
What is the most interesting non-Real Estate job you have ever had, and what about that job has helped you most in your current Real Estate role?
I spent almost three years managing the boutique, Prairie Hotel in South Australia’s outback, population four. This required a lot of hard work and long hours often looking after guests from across the globe from breakfast to bedtime. The ability to relate to a variety of people and understand their needs at any one time (including film crews, grey nomads, backpackers and the local community) and do it with a sense of humour is a skill I have transferred into my real estate career. Our clients, being our vendors, landlords and tenants all have different motivations and needs around property and it is my goal to understand and service these needs over and above their expectations.
What is the one piece of advice you would give a new Landlord/Vendor/Tenant/Client?
Landlord – Don’t choose your Real Estate Agent based on fees alone. The difference in management fee from 5% to 6% on a $500pw property is approximately $22 per month. Should your property sit unnecessarily vacant for two weeks this could cost you a $1000. Choose a professional agent who brings their A game, every time.
Tenant – Take 15 minutes out to read and understand your Tenancy Agreement. If you have any questions, consult your property manager. Communication is key.
Vendor – Prepare your property inside and out and ALWAYS use professional photography. In this world of digital marketing/advertising you can lose prospective buyers with the click of a button.
New Client Relationship Manager
Email: mark.lim@longview.com.au
Phone: 0410 679 463
With more than eight years’ experience in the real estate industry, Mark’s fast-growing loyal clientele base and referral business from satisfied investors is a testament to his drive for excellence, his wealth of experience and his ability to build long-lasting and trusting relationships with his clients.
Exhibiting a truly remarkable level of enthusiasm and passion to assist clients achieve their goals for their investment properties, Mark’s reputation for consistently exceeding client expectations centres on his willingness to lend an empathetic ear and his meticulous approach to ensure clients’ needs are met. Mark understands and believes each client’s unique situation deserves a unique and personalised solution.
How long have you been in Real Estate?
Eight years.
What aspect of Real Estate are you an expert in, or what aspect are you most proud of that you do?
I consider myself blessed with the ability to help Landlords lease their property to the right Tenant quickly, usually within a couple of weeks, saving them tonnes in vacancy and unnecessary stress.
What is the strangest/nicest/most interesting thing you have had to deal with, in your Real Estate career?
A Mother wanted to give their son a taste of independence when we he finished school and sent him to live alone in their old home. The son, being friendly and kind natured invited a homeless couple he did not know, to stay in his house for free thinking it would be a temporary thing. The couple were very grateful and content with occupying the spare room with minimal furniture. But two months later, the couple ended up taking over the master bedroom and the rest of the house. The son slept on the couch in the living room for a month before his Mum kindly helped the couple find accomodation elsewhere.
What is the most interesting non-Real Estate job you have ever had, and what about that job has helped you most in your current Real Estate role?
My first job after University was working as a Debt Collector. From this wonderful experience, I have learned that there’s always a ‘story behind the story’ of every individual I meet. It has taught me invaluable lessons to always listen more, talk less and empathise with other’s needs in order to offer them the most effective solution.
What is the one piece of advice you would give a new Landlord/Vendor/Tenant/Client?
The truth hurts. The Agent who paints you the absolute true picture of the market and who may not be telling you what you want to hear, or even may annoy you at times could be the best friend you ever make. You might consider working with another ‘smooth talker’ Agent who tells you everything you want to hear, even if it is all lies. You will soon find out who really has your best interests at heart when you work out the numbers in retrospect. Don’t make that mistake.
Head of Growth Projects
Email: tim.beasley@longview.com.au
Phone: 0401 834 474
Tim has an accounting and finance background, starting his career with ASX listed Financial Services company, Perpetual.
Tim then co-founded the business development arm of Cape York Partnership, one of Australia’s leading Indigenous organisations based in Far North Queensland. Over this time, Tim oversaw the development of three businesses operating in Construction & Facilities Maintenance, Hardwood Sawmilling and Employment Services – which now have combined annual turnover of $15m and in excess of 100 employees. Tim also lead philanthropic fundraising for the group in Melbourne over the last 12 months and remains a non-executive director and advisor to the group.
How long have you been in Real Estate?
Eight months.
What aspect of Real Estate are you an expert in, or what aspect are you most proud of that you do?
I come from outside the Real Estate Sector, with a background in finance (CA) and early stage businesses. Coming from out of the sector has given me the advantage of ‘fresh eyes’ into the way we as a company, can offer solutions that most Real Estate Agencies have never even considered let alone attempted to offer.
The Real Estate Sector does not have a great reputation. All aspects of our business are aimed at delivering different and better solutions to the industry norms; a different name (not Jones & Smith), a different client experience (an Agency focused on delivering the best service to Property Investors), and a great place to work (arguably the greatest blight on the Industry). I’m proud to be a member of a team that is here to shake things up.
What is the strangest/nicest/most interesting thing you have had to deal with, in your Real Estate career?
Obtaining my Agents Representative qualification – change is required within this Industry.
What is the most interesting non-Real Estate job you have ever had, and what about that job has helped you most in your current Real Estate role?
I co-founded the venture arm of one of Australia’s leading indigenous organisations in Far North Queensland. My four years in the role gave me invaluable life and career lessons – from starting businesses in difficult circumstances to learning and appreciating our Indigenous culture and heritage.
That role taught me a lot, including that starting and running businesses is hard. Really hard, when you are swimming against the tide.
What is the one piece of advice you would give a new Landlord/Vendor/Tenant/Client?
Separate the important and non-important numbers. What are the key decisions/risks about investing in property? The biggest is the timing and location of purchase and sale. Timing the market in the right location is extremely difficult and the high transaction costs in property, makes switching assets highly prohibitive. There is no more important decision in property than where and when you should buy/sell. Despite this, the vast majority of Property Investors do not seek professional advice in their decision-making process.
Once an asset has been purchased the key ‘management’ considerations are a) how to actively increase its capital value (i.e. subdivision, renovation, etc) b) maximising rental yields c) minimising risk (Guaranteed Rent). Property Management has historically been perceived as an ‘administrative’ job (source Tenant, collect rent, pay bills). Whilst this will always be an important part of the job, LongView offers a much more holistic professional service – helping you maximise your returns and manage your risk.
Director | Chief Financial Officer
Email: antony.cohen@longview.com.au
Antony Cohen was previously a partner at KPMG where he was at various times, Head of Mergers and Acquisitions, Head of Valuations, Head of Industry Restructuring and Privatisation, Head of Energy and Natural Resources and a member of the firm’s Australian Board of Directors.
Antony was instrumental in leading energy market reforms for Governments in a number of countries. Subsequent to KPMG he was CFO and then CEO of the electric vehicle infrastructure provider Better Place Australia.
Today in addition to being our CFO, he is a non-executive director or advisor to several companies. Antony also serves in a number of not for profit roles including as Chairman of AUSiMED after recently retiring as a Director of Nucleus Networks on its sale by Baker IDI and as Treasurer of The Australia Israel Chamber of Commerce.
How long have you been in Real Estate?
Bought first property in 1983. Have worked in the industry now for four years.
What aspect of Real Estate are you an expert in, or what aspect are you most proud of that you do?
I am a numbers person – I do the investment arithmetic on every idea and property.
What is the strangest/nicest/most interesting thing you have had to deal with, in your Real Estate career?
Selling a property just as the last Australian recession was biting with a single bid at the auction – the bid was 15% above the reserve. Thank you very much!!!
What is the most interesting non-Real Estate job you have ever had, and what about that job has helped you most in your current Real Estate role?
Project Managing Margaret Thatcher’s energy reform program. Staying cool under pressure.
What is the one piece of advice you would give a new Landlord/Vendor/Tenant/Client?
Buy well. There is no substitute for doing the homework to achieve this.
Co-Founder
anne.warren@longview.com.au
Anne’s background runs the gamut of property management experience. For more than 25 years, Anne has been involved in building large, high profile property management companies in Melbourne, Perth and Sydney and developing high performance teams to run them.
Currently working as hands-on property manager, trainer and consultant she has increased her clients’ productivity and profitability through excellence in systems and processes, proven communication techniques and a dedication to customer service.
A Licensed Real Estate Agent and a nationally accredited trainer, Anne’s unique ability to develop, monitor and motivate property management teams is second to none and her analytical approach to the operational aspect of property management has produced some amazing results. Anne has worked alongside government departments in the development of course material for the Real Estate Licence modules and been employed as an assessor.
How long have you been in real estate?
35 years.
What aspect of Real Estate are you an expert in, or what aspect are you most proud of that you do?
Training others to be the best they can.
What is the strangest/nicest/most interesting thing you have had to deal with, in your Real Estate career?
Getting locked inside a one-bedroom apartment during a home open inspection – with another 11 prospective Tenants. The door was deadlocked and the keys in the lock at the other side. It was quite a sight to see 12 people huddled on a tiny balcony calling for assistance. Thank goodness for mobile phones!
What is the most interesting non-Real Estate job you have ever had, and what about that job has helped you most in your current Real Estate role?
I owned and ran a restaurant, and this definitely taught me patience and the realisation that being a Property Manager is a much easier role than working in hospitality.
What is the one piece of advice you would give a new Landlord/Vendor/Tenant/Client?
A quality tenant is priceless!
Executive Chair
Evan Thornley is a co-founder, investor and Executive Chair of LongView.
He was Co-founder, Chair and CEO for LookSmart Ltd from 1995 to 2002. A pioneer of internet search advertising, LookSmart was Australia’s first NASDAQ-listed high-tech company. Dual listed on NASDAQ and the ASX, it had a market capitalisation of $14.2 billion at its peak. It returned venture capital investors 100 times their original investment.
Evan conceptualised and co-founded the GoodStart Consortium – the social venture owned by four charities that took over a failing ABC Learning and now meets the early childhood education needs of over 70,000 children.
He is also an investor, board member or mentor to a range of technology start-ups in the Property and Education sectors. Evan was a member of the Board of the Brotherhood of St Laurence for 8 years which is one of the partners in GoodStart.
Evan was personally recruited by Premier Steve Bracks to be his Parliamentary Secretary, where he held the Innovation portfolio. He was also the Australian CEO of Better Place – an ambitious global start-up company building charge networks for electric cars.
After returning to Australia from his successful career in the Silicon Valley, Evan invested significantly in property and became frustrated with a lack of client focus for property investors in the real estate industry, and the idea of a firm focused on the full range of investors needs was born.
Evan has degrees in Law and Commerce from The University of Melbourne where he served as student body President, served 5 terms on the Council of the University and began his career as a management consultant at McKinsey & Co. He lives in Melbourne with his 3 daughters.
How long have you been in real estate?
4 years in the real estate industry, 30 years as a property investor.
What aspect of real estate are you an expert in, or what aspect are you most proud of that you do?
I know a fair bit about the most optimal finance structure for investment properties and which ones to convert to short-term/AirBnB.
What is the strangest thing you have had to deal with, in your career in real estate?
Finding out that 4br properties get nearly twice as much per bedroom in AirBnB as 2br properties.
What is the most interesting non-Real Estate job you have ever had, and what about that job has helped you most in your current real estate role?
Silicon Valley entrepreneur – taught me to look afresh at customer needs and how technology and data can help solve problems in new ways.
What is the one piece of advice you would give a new landlord/vendor/client?
Many property investors don’t have clarity on the drivers of capital growth or realise how big a difference an apparently small difference in annual capital growth percentages has on their investment returns.
Chief Operating Officer
Aaron is a senior executive having held senior roles at some of Australia’s most iconic ASX listed companies Fosters Group, Treasury Wine Estates, Toll Group and growth companies such as Sportsbet. Throughout his career, he has led large teams across Human Resources, Technology and Commercial operations.
Aaron’s early corporate career was in Human Resources which led to opportunities working across acquisitions, mergers, demergers, selling off and transformation projects.
Over the last two years Aaron has been investing and developing a number of technology platforms primarily in the recruitment industry which he continues to advise for.
Aaron is a Deakin Commerce graduate with majors in Marketing & Human resources and is a product of the Geelong Falcons, later enjoying a successful senior football career with Werribee Football Club, Melbourne University Blacks Football Club and South Barwon Football Club.
Aaron is a passionate people leader with a focus on building a high-performance culture that relentlessly pursues excellence, exceeding the clients’ expectation time and time again.
How long have you been in real estate?
Property Investment has been in my family for 50 years and I started working on the family portfolio of properties based in Geelong in 1996. I was initially responsible for gardening and maintenance and also assisting with tenant management whilst I was finishing VCE and university studies.
What aspect of real estate are you an expert in, or what aspect are you most proud of that you do?
Relationships whether that be with clients, tenants, trades and most importantly our people. I pride myself on understanding people and ultimately helping them achieve their goals.
What is the strangest thing you have had to deal with, in your career in real estate?
There have been many. If I reflect early in my time working on the family portfolio it would be cleaning up after some interesting vacates. I once had to unblock a toilet that had a wallet stuck in it!
What is the most interesting non-Real Estate job you have ever had, and what about that job has helped you most in your current real estate role?
My career is an HR director across some of Australia’s most iconic brands has given me a real rounded understanding of leading people. Property management is a people business and people is where I have spent the last 15 years of my career.
What is the one piece of advice you would give a new landlord/vendor/client?
I love the quote “the standard you walk past is the standard you accept”. Where you live is your home so treat it like it’s your own. Your home is a reflection on you. I use this same mantra for our team at LongView.