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When you bring the management of your investment property across to LongView until the 24th of December, you’ll receive your choice of Apple Airpod Pros or a Flight Voucher to the value of $400
Senior Property Manager
Email: jenna.hilton@longview.com.au
Phone: 0401 726 424
How long have you been in Real Estate?
I’ve been in Real Estate for about a year but have always loved the whole industry. I have been known to spend hours of down time on realestate.com.au.
What aspect of Real Estate are you an expert in, or what aspect are you most proud of that you do?
I would say that through my time at LongView, I have become an expert in what goes into the process of listing and selling a property, on top of the extensive marketing that goes into sales and rental listings. I am an expert in crafting narratives, and telling them in ways that speak to people.
What is the most interesting non-Real Estate job you have ever had, and what about that job has helped you most in your current Real Estate role?
I was a mobilisation intern at Greenpeace Australia-Pacific. My job was to engage with the public around banning single use plastic bags in Australia. Engaging with people day in and day out is essentially what you do in any real estate job. It’s all about people!
What is the one piece of advice you would give a new Landlord/Vendor/Tenant/Client?
I would say that there’s no such thing as a bad question. If you want to know more about any aspect of the process, ask! It’s amazing what you can learn, and what we can learn as professionals, by listening to the questions of our clients.
Head of Digital Marketing
Email: ruby.ellery@longview.com.au
How long have you been in Real Estate?
I’ve been in Real Estate for about a year but have always loved the whole industry. I have been known to spend hours of down time on realestate.com.au.
What aspect of Real Estate are you an expert in, or what aspect are you most proud of that you do?
I would say that through my time at LongView, I have become an expert in what goes into the process of listing and selling a property, on top of the extensive marketing that goes into sales and rental listings. I am an expert in crafting narratives, and telling them in ways that speak to people.
What is the most interesting non-Real Estate job you have ever had, and what about that job has helped you most in your current Real Estate role?
I was a mobilisation intern at Greenpeace Australia-Pacific. My job was to engage with the public around banning single use plastic bags in Australia. Engaging with people day in and day out is essentially what you do in any real estate job. It’s all about people!
What is the one piece of advice you would give a new Landlord/Vendor/Tenant/Client?
I would say that there’s no such thing as a bad question. If you want to know more about any aspect of the process, ask! It’s amazing what you can learn, and what we can learn as professionals, by listening to the questions of our clients.
Head of Trust Accounting
Email: sher.anson@longview.com.au
How long have you been in Real Estate?
On and off for over 20 years.
What aspect of Real Estate are you an expert in, or what aspect are you most proud of that you do?
I am a Trust Accountant. Every day I manage and account for large sums of incoming and outgoing funds. I am responsible for ensuring payments and statements are produced and delivered to Landlords and Property Investors on time. Given Property Investors seek a financial return on their investment, my reporting and processing of rental payments is always under the spotlight and needs to be 100% correct. Thank goodness my attention to detail, particularly for numbers, is pretty good!
What is the strangest/nicest/most interesting thing you have had to deal with, in your Real Estate career?
We had a Tenant send a dollar in the mail once, he’d vacated the property months before, but knew he still owed a dollar and wanted to settle his debts. Very honest and diligent!
What is the most interesting non-Real Estate job you have ever had, and what about that job has helped you most in your current Real Estate role?
Being a ‘Mum’ which taught me patience!
Data Alalyst
Email: reception@longview.com.au
How long have you been in Real Estate?
I have been working in Real Estate for past 6 months
What aspect of Real Estate are you an expert in, or what aspect are you most proud of that you do?
I have experience in managing and extracting value from real estate data.
What is the strangest/nicest/most interesting thing you have had to deal with, in your Real Estate career?
I am very new to Real Estate and Real Estate is new to Data Science as well. So all the analytics and statistics related work has to start from scratch, which is exciting and challenging at the same time.
What is the most interesting non-Real Estate job you have ever had, and what about that job has helped you most in your current Real Estate role?
I am fairly early in my career. Prior to this I had worked for a Supply Chain Management company as a Customer Service Representative, which helped me fit in with professional environment in Melbourne.
What is the one piece of advice you would give a new Landlord/Vendor/Tenant/Client?
Do not read the news, Come speak to us.
Property Management Services Team
Email: pmservices@longview.com.au
How long have you been in Real Estate?
35 years.
What aspect of Real Estate are you an expert in, or what aspect are you most proud of that you do?
Calming down tenants/landlord/neighbours with a solution which suits all parties.
What is the strangest/nicest/most interesting thing you have had to deal with, in your Real Estate career?
In the company of a very Senior Executive, I suddenly found myself being chased by several horses and climbing a fence to get away. The Senior Executive was laughing so much he took me out to lunch and said it was the best fun he had in ages.
What is the most interesting non-Real Estate job you have ever had, and what about that job has helped you most in your current Real Estate role?
Having my own business with a girlfriend making gourmet chocolates. That business gave me the confidence to sell my myself and what I can offer clients.
What is the one piece of advice you would give a new Landlord/Vendor/Tenant/Client?
Too always have insurance and to take the advice of your Property Manager.
Property Management Services Consultant
Email: gavin.xu@longview.com.au
How long have you been in Real Estate?
I have been in Real Estate for 2 years.
What aspect of Real Estate are you an expert in, or what aspect are you most proud of that you do?
I’m most proud of my ability to provide quality customer service, and educate clients (Tenants and Landlords).
What is the strangest/nicest/most interesting thing you have had to deal with, in your Real Estate career?
The nicest moments are when tenants contact me just to thank me!
What is the most interesting non-Real Estate job you have ever had, and what about that job has helped you most in your current Real Estate role?
I worked as a Sushi chef in Ringwood. This helped me with my work ethic, customer relations and set my standards in my work ethic.
What is the one piece of advice you would give a new Landlord/Vendor/Tenant/Client?
Be open to any outcome and buy smaller furniture if you’re renting! Who knows when you may need to move.
Analyst
Email: jake.hattis@longview.com.au
How long have you been in Real Estate?
I’m very excited to just be starting in Real Estate. There’s a lot to learn.
What aspect of Real Estate are you an expert in, or what aspect are you most proud of that you do?
I’m doing a bit of everything. That’s exciting because I will get to see and experience every corner of the industry. To understand it completely you have to do it all!
What is the most interesting non-Real Estate job you have ever had, and what about that job has helped you most in your current Real Estate role?
I just recently left a job working for a healthtech company out of San Francisco. Participating in an entity that was expanding rapidly was incredibly interesting. So many things were changing week to week. From that experience I bring the ability to adapt.
What is the one piece of advice you would give a new Landlord/Vendor/Tenant/Client?
Always consider compound annual growth!
HR | Office Manager
Email: bec.churchill@longview.com.au
How long have you been in Real Estate?
Eight years in property related industries.
What aspect of Real Estate are you an expert in, or what aspect are you most proud of that you do?
Although I am not a qualified Real Estate professional, I have been a home owner myself, a Landlord/Investor and also a Tenant! Giving me the ability to see things from all perspectives and share my views with our team.
What is the strangest/nicest/most interesting thing you have had to deal with, in your Real Estate career?
I have heard of strange situations encountered by our Property Managers. I give them credit for their abilities to deal with difficult situations in a positive way that resolves issues amicably for all parties involved.
What is the most interesting non-Real Estate job you have ever had, and what about that job has helped you most in your current Real Estate role?
From family law, wills & estates, property law, conveyancing, private equity & facilities management – a variety bag for sure! Every role I have worked in has given me the ability to have a greater understanding to relate to and deal with, both minor issues through to the more complex circumstances, relating to people’s investments and importantly their personal lives.
What is the one piece of advice you would give a new Landlord/Vendor/Tenant/Client?
As a previous Landlord, having confidence in a Property Manager to ensure lease renewals are signed. Then you are not left in financial difficulty when you have a tenant ‘up and leave’ without sufficient notice. If only Rental Guarantee to cover vacancy was an option for me at that time!
Sales Consultant
Email: liliana.panaccio@longview.com.au
Phone: 0413 808 673
What aspect of Real Estate are you an expert in, or what aspect are you most proud of that you do?
Building relationships is so important and I have a real skill in this area. Once the relationship is built and an understanding of short and long-term goals, working together with the customers is of prime importance to help them find their dream home. I have spent my life working with people and getting to know them. Some of these people have become great friends of mine.
What is the strangest/nicest/most interesting thing you have had to deal with, in your Real Estate career?
I once sold a house for someone that I later realised was the son of a family member. It really is such a small world!
What is the most interesting non-Real Estate job you have ever had, and what about that job has helped you most in your current Real Estate role?
I decided to go into Real Estate after 25 years in hospitality and my love of people and helping them make life decisions has always been important to me, so making the transition was easy. In my time as a restaurant ower, ensuring that I understood my long standing customers as well as my new ones became a part of what I did and this made my restaurant successful. I apply this same thinking for Real Estate and the customers I meet.
What is the one piece of advice you would give a new Landlord/Vendor/Tenant/Client?
It’s important to find an agent that you build a relationship with so they understand you, your family and your needs as well as you short and long-term goals.
Senior Property Manager
Email: jess.hayes@longview.com.au
Phone: 0419 585 236
How long have you been in real estate?
I have been in real estate for 14 years
What aspect of real estate are you an expert in, or what aspect are you most proud of that you do?
I pride myself on time management and task prioritisation which enables me to perform my duties to my clients and tenants with a prompt and streamlined approach. I’m proud to build and maintain trusted relationships with my clients and offer solutions to take the stress away from them.
What is the most interesting non-Real Estate job you have ever had, and what about that job has helped you most in your current real estate role?
Prior to working in property management, I worked at a property valuing firm. This job equipped me with the skills needed to keep up with the sometimes challenging and fast paced role of property management.
What is the strangest thing you have had to deal with in your real estate career?
I once had a tenant inform me that he had an infectious disease and that I’d be required to wear a Hazmat suit to enter the property. Safe to say the inspection was rescheduled.
What is the one piece of advice you would give a new landlord/vendor/client?
Whilst property managers are governed by the Residential Tenancies Act, find a property manager who will work with your best interests at heart, providing you with the best possible outcome each time.
Sales Consultant
Email: daniel.baise@longview.com.au
Phone: 0412 344 589
How long have you been in real estate?
Real Estate is a relatively new area for me but I am very eager to get started and learn everything there is to know.
What aspect of real estate are you an expert in, or what aspect are you most proud of that you do?
I am currently focusing quite a lot on the admin side of Sales and Marketing. I am enjoying the involvement that I have in the process, more specifically in the digital marketing and design. I am however looking forward to getting more involved in the practical sales, generating leads and getting to interact more with people.
What is the most interesting non-Real Estate job you have ever had, and what about that job has helped you most in your current real estate role?
My most recent role running a website development business taught me invaluable lessons in customer relations. Website development requires meticulous attention to a clients needs in order to develop effective solutions. Buyers and sellers in realestate require their needs to be understood and met. Even at this early stage of my Real Estate career, I can see that this skill will really help me and my clients.
What is the one piece of advice you would give a new landlord/vendor/client?
Everyone has their own motivations when it comes to property. To some it is a financial investment and to others it is an emotional investment. When entering into the property market, it is essential to consider what your motivations are and to develop a relationship with an agent who understands you and can support you.
Campaign Manager
Email: angelica.motta@longview.com.au
How long have you been in real estate?
Since 2015 – so about 5 years!
What aspect of real estate are you an expert in, or what aspect are you most proud of that you do?
Customer service, helping out clients with their campaigns and marketing. Making vendors and purchasers feel comfortable in their decisions and throughout the campaign. Making sure everything from an administrative and organisational perspective is met.
What is the strangest thing you have had to deal with, in your career in real estate?
Strangest thing would be calling a fire brigade as our lift shut down and a few of our employees including myself were stuck in the lift and had to get rescued! At a previous job – was a very interesting day at work!
What is the most interesting non-Real Estate job you have ever had, and what about that job has helped you most in your current real estate role?
When I was in highschool I worked at nandos – so a completely different role in hospitality! It taught me about customer service and making sure the customer is well looked after which relates to my roles I have had in Real Estate dealing with clients and providing the best client management.
What is the one piece of advice you would give a new landlord/vendor/client?
I currently rent out my property and I would say that you should look around for the best service- not always go for the cheapest fees as service. Finding an agency like LongView that really care about the Landlord’s needs makes a massive difference and in the end it’s your home!
Property Manager
Email: william.bishop@longview.com.au
Phone: 0427 218 210
How long have you been in Real Estate?
About four years in total, almost two as a portfolio manager.
What aspect of Real Estate are you an expert in, or what aspect are you most proud of that you do?
Dispute resolution, very few of my properties go to VCAT and I can minimise most disputes between Landlord and Tenant to a manageable level. That said, the few cases that have gone to VCAT I haven’t lost, yet…. touch wood.
What is the strangest/nicest/most interesting thing you have had to deal with, in your Real Estate career?
I once managed a property which had a small jungle of a garden (due to a level of neglect from the previous tenants and Property Manager). The elderly Landlord had financial constraints on what she could spend for maintenance. Not only did we find a Tenant, but we found one that loved of gardening. They were renovating their own home one street over and had noticed the ‘For Lease’ board by chance. They knew they didn’t need a long-term lease, so in return for a short-term lease they offered to improve the garden. At the end of the lease and just over 12 months later (building delays), the Tenant returned a property with a garden anyone would be proud of. It was an all-round good experience and a reaffirmation of how good people can be to each other.
What is the most interesting non-Real Estate job you have ever had, and what about that job has helped you most in your current Real Estate role?
I was a Production Manager in South Guildford in Perth and managed a team (of backpackers from across the world) manufacturing large scale farming chemicals and animal health products. I learnt a lot about working with a broad-spectrum of people from all walks of life, their differing attitudes to their work and what is important to them. This taught me to identify other people’s strengths and how to work with them productively. It also taught me that there is always a different way to look at things. This is something I have been able to directly apply to working with Tenants and Landlords.
What is the one piece of advice you would give a new Landlord/Vendor/Tenant/Client? Think a few steps ahead of every action, a quick fix now may cost you even more later.
Property Manager
Email: tess.hudaverdi@longview.com.au
How long have you been in Real Estate?
I have been in real estate since 2015.
What aspect of Real Estate are you an expert in, or what aspect are you most proud of that you do?
I’m very organised and enjoy completing all tasks before my day is over. The feeling is great knowing the next day you have a fresh, new batch of emails to respond to and issues to resolve. Also, I love being up to date with all my rent reviews and routine inspections. I also enjoy leasing properties out fast!!!
What is the strangest/nicest/most interesting thing you have had to deal with, in your Real Estate career?
Having an arranged routine inspection at a property only to see people sleeping in their bed even after knocking numerous times. I had to walk straight out hoping they would not wake up.
What is the most interesting non-Real Estate job you have ever had, and what about that job has helped you most in your current Real Estate role?
Working at Coles at the check-out, in one of Victoria’s busiest stores, I’ve learnt how to deal with many different personalities.
What is the one piece of advice you would give a new Landlord/Vendor/Tenant/Client?
Never rely on monthly rent and always have back up of at least 2-months rent in case of any emergency maintenance repairs or late rent.
Senior Property Manager
Email: tania.gunther@longview.com.au
Phone: 0436 465 712
How long have you been in real estate?
I have been in Real Estate for 23 years.
What aspect of real estate are you an expert in, or what aspect are you most proud of that you do?
Property Management and Property Development. I’m passionate about helping Landlords manage and build on their Investment because I am a landlord myself.
What is the strangest thing you have had to deal with in your real estate career?
The saddest thing I have to deal with is when we have major storms that damage homes and properties. Each situation is different, however everyone’s ability to live normally is impacted.
What is the most interesting non-Real Estate job you have ever had, and what about that job has helped you in your current Real Estate role?
I have done some charity work in Fiji by sponsoring sports equipment and sending it to local schools.
What is the one piece of advice you would give a new landlord/vendor/client?
Make sure they have Landlord Insurance!
OC Manager
Email: OC@longview.com.au
Phone: 0427 513 239
How long have you been in real estate?
I have been managing Owners Corporation properties for the last 6.5 years.
What aspect of real estate are you an expert in, or what aspect are you most proud of that you do?
I have managed townhouses, student accommodations, retirement villages and apartment buildings over the last 6.5 years. Attending to maintenance and emergency issues in a prompt manner, lodging insurance claims when required and building a relationship with the committee and Owners is what I am most proud of being an Owners Corporation Manager.
What is the strangest thing you have had to deal with, in your career in real estate?
The strangest thing that I had to deal with in Owners Corporation Managing over the last 6.5 years is what you find in blocked pipes when you send out a plumber due to a blockage in a building. Some of the pictures they send of items they find clearly shouldn’t be flushed down a toilet.
What is the most interesting non-Real Estate job you have ever had, and what about that job has helped you most in your current real estate role?
The most interesting non- Real Estate job I have had before becoming an Owners Corporation Manager was working in the insurance department at ANZ. This has helped me in my current role lodging insurance claims and getting a positive outcome for the Owners.
What is the one piece of advice you would give a new landlord/vendor/client?
One piece of advice I will provide to a landlord/vendor/client is to carry out a building defects report on the building before purchasing a property whether it is Strata titled or not. A few hundred dollars spent on a Defects Report could save you thousands later rectifying the defects.
Senior Property Manager
Email: stephanie.wallace@longview.com.au
Phone: 0427 386 568
How long have you been in Real Estate?
My first career was in real estate albeit a long time ago and in another country. I was a licenced agent having studied for 3 years to get the degree. I had extensive experience in all facets of Property management including residential, commercial, strata, industrial and new developments.
Unfortunately, my qualifications were not recognised in Australia and I moved into the IT and education fields. Many years later, once my children became independent, I took the opportunity to move back into the property industry which I love. I have been back for several years now and have not looked back.
What aspect of real estate are you an expert in, or what aspect are you most proud of that you do?
Being a property manager means I get to meet people from all walks of life. Having lived in 6 cities over 4 continents, I have a good understanding of different cultures, ethnicities and backgrounds. My ‘in between property’ careers which included Sales, Marketing and Management, has given me a firm foundation in business knowledge and client expectations.
What is the strangest/nicest/most interesting thing you have had to deal with, in your Real Estate career?
We get to see it all in property management! From live crayfish in a bath before Christmas to convincing a Landlord that it was not a mouse in a roof but a possum! The complaint about the fencing contractors putting clods of dirt in their vegie patch was hilarious! Not a vegie in sight only weeds!
What is the most interesting non-Real Estate job you have ever had, and what about that job has helped you most in your current Real Estate role?
When I first arrived in Australia, I was the National Sales Manager for a vertical computer company specialising in the insurance industry. I had the privilege of travelling around Australia and gained an insight into this wonderful country.
What is the one piece of advice you would give a new Landlord/Vendor/Tenant/Client?
When I first arrived in Australia, I was the National Sales Manager for a vertical computer company specialising in the insurance industry. I had the privilege of travelling around Australia and gained an insight into this wonderful country.
Senior Property Manager
Email: olivia.fraserjones@longview.com.au
Phone: 0400 293 099
How long have you been in Real Estate?
I have been in Real Estate for 4 years.
What aspect of Real Estate are you an expert in, or what aspect are you most proud of that you do?
I have excellent time management and know Melbourne’s roads and suburbs better than the Melways does.
What is the strangest/nicest/most interesting thing you have had to deal with, in your Real Estate career?
I was temping for an agency and I went to do a routine inspection. I opened the front door and a huge dog came running at me barking. I ran into the nearest bedroom and was trapped until a colleague came to rescue me! The dog turned out to be quite delightful.
What is the most interesting non-Real Estate job you have ever had, and what about that job has helped you most in your current Real Estate role?
I used to run the café inside the old GTV-9 building in Richmond. I got to meet and befriend a lot of TV personalities. The role taught me how to deal with very difficult people in the most productive way possible.
What is the one piece of advice you would give a new Landlord/Vendor/Tenant/Client?
Maintain your investment property as if it were your own. Never skimp on repairs and always update as required.
Manager | Property Management Services
Email: meredith.jays@longview.com.au
How long have you been in Real Estate?
I have been in and out of Real Estate since 1985 …… I feel quite ‘institutionalised’ now.
What aspect of Real Estate are you an expert in, or what aspect are you most proud of that you do?
Being in the industry for quite some time I feel I am across all aspects of Property Management, and this enables me to help mentor others in the team and problem-solve for our clients.
What is the strangest/nicest/most interesting thing you have had to deal with, in your Real Estate career?
Over the years I have come across many interesting situations from finding people in compromising situations, naked and in various illegal activities……the list goes on.
What is the most interesting non-Real Estate job you have ever had, and what about that job has helped you most in your current Real Estate role?
Another industry I have spent time in, is the building industry. The knowledge I picked up there has helped me with property maintenance troubleshooting.
What is the one piece of advice you would give a new Landlord/Vendor/Tenant/Client?
Have your insurances in place and accept advise from your Property Manager- they are here to help!
Senior Property Manager
Email: Mal.Younes@longview.com.au
Phone: 0401 726 424
How long have you been in Real Estate?
I’ve been in Real Estate for almost 9 years
What aspect of Real Estate are you an expert in, or what aspect are you most proud of that you do?
Being able to provide an exceptional experience by relying on a strong Customer Service background.
What is the strangest/nicest/most interesting thing you have had to deal with, in your Real Estate career?
There was an immediate warrant of possession where the tenant was made homeless due to arrears. In this instance, I looked up government housing and lead the tenant through to the homeless housing commission and was able to arrange a temporary solution for the tenant to get back on his feet.
What is the most interesting non-Real Estate job you have ever had, and what about that job has helped you most in your current Real Estate role?
The most interesting non-Real estate job I have had would be when I was a Performance Manager at Salmat, a call centre. I dealt with Complaint handling and worked with my peers/colleagues to identify solutions to both in house situations and client focused resolutions.
What is the one piece of advice you would give a new Landlord/Vendor/Tenant/Client?
To form a trusted relationship with your property manager and know that they are acting in the best interest of your investment, in alliance with Victorian Legislation.
Senior Property Manager
Email: lisa.yang@longview.com.au
Phone: 0427 218 210
How long have you been in Real Estate?
I have been in Real Estate for over 9 years.
What aspect of Real Estate are you an expert in, or what aspect are you most proud of that you do?
I pride myself on building strong relationship with owners/tenants and ensuring my clients are given the best outcome.
What is the strangest/nicest/most interesting thing you have had to deal with, in your Real Estate career?
Being a property manager, no one day is the same. I have been dealing with many interesting people in public.
What is the most interesting non-Real Estate job you have ever had, and what about that job has helped you most in your current Real Estate role?
I worked in the retail industry for a while. By dealing with different people, I had the chance to improve my customer service skills.
What is the one piece of advice you would give a new Landlord/Vendor/Tenant/Client?
I would suggest owners/tenants not be afraid to ask too many as questions, especially for the first time landlords/tenants. As a professional real estate agent, I am always here to help.
Property Management Services Team
Email: danielle.masters@longview.com.au
How long have you been in real estate?
I am brand new to the real estate industry but have been an interested amateur for a long time.
What aspect of real estate are you an expert in, or what aspect are you most proud of that you do?
As I am so new to the industry I approach all aspects of the business with a fresh point of view. I believe in offering the highest possible level of service to landlords and tenants and am constantly looking for ways to improve their experience.
What is the strangest thing you have had to deal with, in your career in real estate?
Men always seem to be in the toilet when I arrive for routine inspections – is it just me?
What is the most interesting non-Real Estate job you have ever had, and what about that job has helped you most in your current real estate role?
I previously made designer cakes for special occasions. Listening to and understanding what clients want, and finding creative ways to surpass their expectations, is great training for customer service in any field.
What is the one piece of advice you would give a new landlord/vendor/client?
Keeping your property attractive and in good condition will be in your best financial interests even if spending money “hurts” a little in the short term.
Senior Property Manager
Email: erin.crick@longview.com.au
Phone:0408 083 538
How long have you been in Real Estate?
I have been in Real Estate for eight years.
What aspect of Real Estate are you an expert in, or what aspect are you most proud of that you do?
I pride myself on having expert knowledgeable in the suburbs and areas that my properties are based in. I feel it’s a great benefit and enables me to provide useful information to current Landlords or new Clients. I also won’ Property Manager of the year’ – two years running with a previous employer. I pride myself on being on top of my work load to ensure that everything can run as smoothly as possible.
What is the most interesting non-Real Estate job you have ever had, and what about that job has helped you most in your current Real Estate role?
I used to work for a company in Kilsyth that built truck parts for Kenworth Trucks. The job taught me how to use a wide variety of tools, taught me patience …… as well as how truck parts worked and how they were installed.
What is the one piece of advice you would give a new Landlord/Vendor/Tenant/Client?
We should always try to keep an open mind and show empathy as much as we can. We don’t know what Clients are going through – It can be hard to keep all parties happy, so it always pays to be kind, listen and do the best we can in any given situation.
Senior Property Manager
Email: cassandra.williams@longview.com.au
Phone: 0429 850 737
How long have you been in real estate?
I’ve been in Real Estate for about 7 years.
What aspect of real estate are you an expert in, or what aspect are you most proud of that you do?
Negotiating with Landlords and Tenants. I’m an expert at helping each to understand each side, and reach a mutual agreement. I’m also great at having a good and trusting relationship with my owners.
What is the strangest thing you have had to deal with in your real estate career?
I’ve had a few strange things happen! An example is that I had some tenants that were Uni students that were so amrt they hacked into the OC’s security system. They could bypass the front doors and remotely open the communcal doors etc. We had to access the OC’s security cameras to see who was going in and out of the building.
What is the most interesting non-Real Estate job you have ever had, and what about that job has helped you in your current Real Estate role?
I’ve been a Pizza shop cashier and I’ve also worked at Hoyts. Hoyts taught me time management in a high pressure environment. Peak period would have over 9,000 people attend in a day.
What is the one piece of advice you would give a new landlord/vendor/client?
Really look at the bigger picture and the long term implications of every decision. Short term thinking will only lead to another problem down the track. Your Property Manager will advise the outcomes of each decision and why we reccoment what we do.
Property Manager
Email: audrey.chong@longview.com.au
How long have you been in Real Estate?
Starting out as a weekend receptionist, I have been in Real Estate for almost 3 years and counting!
What aspect of Real Estate are you an expert in, or what aspect are you most proud of that you do?
I pride myself on maintaining clear and open communication with clients in every stage of their investment’s lifespan. I passionately believe that a large part of being a great Property Manager is keeping yourself informed of changes in the industry and consistently communicating this to clients to provide the best investment advice suitable to their asset.
What is the most interesting non-Real Estate job you have ever had, and what about that job has helped you most in your current Real Estate role?
I previously tutored mathematics to children between the ages of 5 – 16 years old. Many of the challenges I faced in this role revolved around adapting to different levels of understanding and being able to gauge behaviour. From this, I have been able to refine my adaptability skills and apply this to tasks in my role as Property Manager which comes in handy when unforeseen situations arise.
What is the strangest thing you have had to deal with, in your career in real estate?
Whilst I was finishing up an open inspection, a couple of prospective Tenants came back and told me that the neighbouring Tenant had just backed into my car and drove off. Apparently, the driver was on their phone and therefore didn’t notice they had hit my car.
What is the one piece of advice you would give a new Landlord/Vendor/Tenant/Client?
Landlord – I cannot stress enough how important Landlord Insurance is. To counter the uncertainty that often comes with leasing, you cannot put a price on peace of mind as a Property Investor.
Tenant – always maintain clear and open communication with your Agent; we are here to make the Landlord-Tenant relationship easier and smoother for everyone.
Senior Property Manager | Team Leader
Email: danielle.clark@longview.com.au
Phone: 0429 817 991
How long have you been in Real Estate?
Seven years.
What aspect of Real Estate are you an expert in, or what aspect are you most proud of that you do?
I’m very organised and task orientated, I know how to prioritise one job from another and I won’t leave anything outstanding. I always give 110% to my clients to ensure the best outcome.
What is the strangest/nicest/most interesting thing you have had to deal with, in your Real Estate career?
We have had a few clients that have very high and exacting expectations regarding the way in which properties need to be kept. We are always trying to meet these standards and is always rewarding when you can help a Tenant from the start of their tenancy, to maintain the property to meet the Landlord’s specifications (where this is achievable). It is always a great feeling when you attend the first routine inspection and you can see the Tenants have listened and are taking great care to maintain the property in the right way. It is especially great when the Landlord attends too.
What is the most interesting non-Real Estate job you have ever had, and what about that job has helped you most in your current Real Estate role?
Previously I have worked within the hospitality industry, working in busy bars and pubs where I learnt how to manage stressful situations. I believe I have carried these skills through into my Real Estate career as a Property Manager.
What is the one piece of advice you would give a new Landlord/Vendor/Tenant/Client?
If a Landlord is looking at leasing their property in a timely manner, there are two things that can assist to ensure this happens. 1. Make sure the property presents well in terms of marketing and the general presentation of the property. 2. Make sure the property is not overpriced.
Senior Property Manager
Email: alberto.hodesch@longview.com.au
Phone: 0488 303 353
How long have you been in Real Estate?
More than three years as a Property Manager, but bought my first house in 1983, my second in 1989 and built my third in 1993, rented out two and have been a renter for short and long periods as well – so could say I’ve been in real estate for 35 years, on and off!
What aspect of Real Estate are you an expert in, or what aspect are you most proud of that you do?
I’d like to think that my knowledge of how the world works, my willingness to learn and my ‘can-do’ approach can all help Landlords and Tenants to reach the best, mutually beneficial outcomes. I’ve been on both sides so try and make the ‘blind date’ work – minimising the Landlord’s risk and maximising the investment return while looking for the best fit and most reliable Tenants I can find, for the property they will call home.
What is the strangest/nicest/most interesting thing you have had to deal with, in your Real Estate career?
Aren’t we all a little strange in our own ways? I have dealt with all kinds of people. Engaging with everyone in a fair, friendly and professional manner is key to success in this profession.
What is the most interesting non-Real Estate job you have ever had, and what about that job has helped you most in your current Real Estate role?
The most interesting non-real estate job I‘ve ever had is to be parent to my now adult children. In is fulfilling, tiring, joyful, stressful, rewarding, frustrating, energising, demanding, enjoyable, challenging and remarkable! As a Property Manager I try to apply the same experience, patience and understanding to the needs of Investors and Tenants alike, to resolve issues that arise, care for the properties and manage expectations as I do as a parent.
What is the one piece of advice you would give a new Landlord/Vendor/Tenant/Client?
For my Landlords, ask as many questions as you like to understand the Residential Tenancy Act and its ramifications for you and your Tenants. Hopefully I can play a part in ensuring that your property investment provides a solid return and that your Longview experience is outstanding.
PM Services Consultant
Email: alberto.hodesch@longview.com.au
How long have you been in real estate?
I have been in Real Estate for about 4 months.
What aspect of real estate are you an expert in, or what aspect are you most proud of that you do?
Preparing reports. I feel proud knowing that I am a perfectionist in what I do.
What is the strangest thing you have had to deal with, in your career in real estate?
One time I left the home open sign on the road for 3 days, and when I came back, it was still in the same place that I left it!
What is the most interesting non-Real Estate job you have ever had, and what about that job has helped you most in your current real estate role?
The most interesting non Real Estate job I had was being a stock exchange broker in Israel. What helped me the most in my current Real Estate job is that I needed to deal with people from all over the world, and learned what it is to give good customer service.
What is the one piece of advice you would give a new landlord/vendor/client?
To tell owners to wait for the right tenants to apply, rather than trying to rent their property as quickly as possible. Waiting for the right tenant could spare them a lot of pain in the future.
Investment Property Specialist
Email: nicola.michels@longview.com.au
Phone: 0431 457 762
How long have you been in Real Estate?
I have been in Real Estate 14 years.
What aspect of Real Estate are you an expert in, or what aspect are you most proud of that you do?
I am proud of having worked in all facets of the residential real estate arena including Sales (established, investment sales nationally and off the plan sales) and Property Management both in the government and private sectors.
What is the strangest/nicest/most interesting thing you have had to deal with, in your Real Estate career?
Most interesting : My time spent at Hamptons International, London. I loved the international vibe, the history, the architecture and the amazing team of people I worked with.
What is the most interesting non-Real Estate job you have ever had, and what about that job has helped you most in your current Real Estate role?
I spent almost three years managing the boutique, Prairie Hotel in South Australia’s outback, population four. This required a lot of hard work and long hours often looking after guests from across the globe from breakfast to bedtime. The ability to relate to a variety of people and understand their needs at any one time (including film crews, grey nomads, backpackers and the local community) and do it with a sense of humour is a skill I have transferred into my real estate career. Our clients, being our vendors, landlords and tenants all have different motivations and needs around property and it is my goal to understand and service these needs over and above their expectations.
What is the one piece of advice you would give a new Landlord/Vendor/Tenant/Client?
Landlord – Don’t choose your Real Estate Agent based on fees alone. The difference in management fee from 5% to 6% on a $500pw property is approximately $22 per month. Should your property sit unnecessarily vacant for two weeks this could cost you a $1000. Choose a professional agent who brings their A game, every time.
Tenant – Take 15 minutes out to read and understand your Tenancy Agreement. If you have any questions, consult your property manager. Communication is key.
Vendor – Prepare your property inside and out and ALWAYS use professional photography. In this world of digital marketing/advertising you can lose prospective buyers with the click of a button.
Investment Property Specialist
Email: mgan.taylor@longview.com.au
Phone: 0421 512 800
How long have you been in Real Estate?
I’ve started in Real Estate in 2001, so I’ve been in the industry for 19 years.
What aspect of Real Estate are you an expert in, or what aspect are you most proud of that you do?
I’m an expert in property management, and I’m most proud of my ability to problem solve for landlord’s and making their lives easier.
What is the strangest/nicest/most interesting thing you have had to deal with, in your Real Estate career?
A landlord felt that displaying her exotic underwear around her property for OFI’s would assist in the leasing (I had to arrive early to every open to hide the underwear and then stay later to put them all back where they were at the start so she wouldn’t realise!)
What is the most interesting non-Real Estate job you have ever had, and what about that job has helped you most in your current Real Estate role?
I’ve really only worked in realestate, but I did work at Bras ‘n’ Things. I was taught very quickly how to help people in an uncomfortable situation and how you can help them through it as quickly as possible. This has worked in helping clients who have a problem and need me to identify the solution quickly so that they can get on with living their lives in comfort.
What is the one piece of advice you would give a new Landlord/Vendor/Tenant/Client?
Understand what you really want out of your investment, and then build your strategy using an expert team committed to achieving that outcome.
New Client Relationship Manager
Email: mark.lim@longview.com.au
Phone: 0410 679 463
With more than eight years’ experience in the real estate industry, Mark’s fast-growing loyal clientele base and referral business from satisfied investors is a testament to his drive for excellence, his wealth of experience and his ability to build long-lasting and trusting relationships with his clients.
Exhibiting a truly remarkable level of enthusiasm and passion to assist clients achieve their goals for their investment properties, Mark’s reputation for consistently exceeding client expectations centres on his willingness to lend an empathetic ear and his meticulous approach to ensure clients’ needs are met. Mark understands and believes each client’s unique situation deserves a unique and personalised solution.
How long have you been in Real Estate?
Eight years.
What aspect of Real Estate are you an expert in, or what aspect are you most proud of that you do?
I consider myself blessed with the ability to help Landlords lease their property to the right Tenant quickly, usually within a couple of weeks, saving them tonnes in vacancy and unnecessary stress.
What is the strangest/nicest/most interesting thing you have had to deal with, in your Real Estate career?
A Mother wanted to give their son a taste of independence when we he finished school and sent him to live alone in their old home. The son, being friendly and kind natured invited a homeless couple he did not know, to stay in his house for free thinking it would be a temporary thing. The couple were very grateful and content with occupying the spare room with minimal furniture. But two months later, the couple ended up taking over the master bedroom and the rest of the house. The son slept on the couch in the living room for a month before his Mum kindly helped the couple find accomodation elsewhere.
What is the most interesting non-Real Estate job you have ever had, and what about that job has helped you most in your current Real Estate role?
My first job after University was working as a Debt Collector. From this wonderful experience, I have learned that there’s always a ‘story behind the story’ of every individual I meet. It has taught me invaluable lessons to always listen more, talk less and empathise with other’s needs in order to offer them the most effective solution.
What is the one piece of advice you would give a new Landlord/Vendor/Tenant/Client?
The truth hurts. The Agent who paints you the absolute true picture of the market and who may not be telling you what you want to hear, or even may annoy you at times could be the best friend you ever make. You might consider working with another ‘smooth talker’ Agent who tells you everything you want to hear, even if it is all lies. You will soon find out who really has your best interests at heart when you work out the numbers in retrospect. Don’t make that mistake.
Head of Growth Projects
Email: tim.beasley@longview.com.au
Phone: 0401 834 474
Tim has an accounting and finance background, starting his career with ASX listed Financial Services company, Perpetual.
Tim then co-founded the business development arm of Cape York Partnership, one of Australia’s leading Indigenous organisations based in Far North Queensland. Over this time, Tim oversaw the development of three businesses operating in Construction & Facilities Maintenance, Hardwood Sawmilling and Employment Services – which now have combined annual turnover of $15m and in excess of 100 employees. Tim also lead philanthropic fundraising for the group in Melbourne over the last 12 months and remains a non-executive director and advisor to the group.
How long have you been in Real Estate?
Eight months.
What aspect of Real Estate are you an expert in, or what aspect are you most proud of that you do?
I come from outside the Real Estate Sector, with a background in finance (CA) and early stage businesses. Coming from out of the sector has given me the advantage of ‘fresh eyes’ into the way we as a company, can offer solutions that most Real Estate Agencies have never even considered let alone attempted to offer.
The Real Estate Sector does not have a great reputation. All aspects of our business are aimed at delivering different and better solutions to the industry norms; a different name (not Jones & Smith), a different client experience (an Agency focused on delivering the best service to Property Investors), and a great place to work (arguably the greatest blight on the Industry). I’m proud to be a member of a team that is here to shake things up.
What is the strangest/nicest/most interesting thing you have had to deal with, in your Real Estate career?
Obtaining my Agents Representative qualification – change is required within this Industry.
What is the most interesting non-Real Estate job you have ever had, and what about that job has helped you most in your current Real Estate role?
I co-founded the venture arm of one of Australia’s leading indigenous organisations in Far North Queensland. My four years in the role gave me invaluable life and career lessons – from starting businesses in difficult circumstances to learning and appreciating our Indigenous culture and heritage.
That role taught me a lot, including that starting and running businesses is hard. Really hard, when you are swimming against the tide.
What is the one piece of advice you would give a new Landlord/Vendor/Tenant/Client?
Separate the important and non-important numbers. What are the key decisions/risks about investing in property? The biggest is the timing and location of purchase and sale. Timing the market in the right location is extremely difficult and the high transaction costs in property, makes switching assets highly prohibitive. There is no more important decision in property than where and when you should buy/sell. Despite this, the vast majority of Property Investors do not seek professional advice in their decision-making process.
Once an asset has been purchased the key ‘management’ considerations are a) how to actively increase its capital value (i.e. subdivision, renovation, etc) b) maximising rental yields c) minimising risk (Guaranteed Rent). Property Management has historically been perceived as an ‘administrative’ job (source Tenant, collect rent, pay bills). Whilst this will always be an important part of the job, LongView offers a much more holistic professional service – helping you maximise your returns and manage your risk.
Co-Founder | Executive Director
Email: cath.stubbings@longview.com.au
Phone: 0411 101 999
How long have you been in Real Estate?
I’ve been in Real Estate for 15 years.A
What aspect of Real Estate are you an expert in, or what aspect are you most proud of that you do?
I’m an expert in property management and client relationships. I’m most proud of developing a high quality Real Estate Agency and Owners Corporation business that provided the full suite of property services to our clients. I am proud that I genuinely care about my clients and I do what I say I will do every day which builds trusting relationships.
What is the most interesting non-Real Estate job you have ever had, and what about that job has helped you most in your current Real Estate role?
My most interesting job was when I was a checkout operator at the age of 18. This job supported me through my Commerce degree . I met so many different people from all walks of life. In real estate you meet a huge variety of people from mum and dad investors, corporate clients, multi-cultural, young and old people. That job made me extremely comfortable with people and ignited my passion for helping others which I am fortunate to use every day in real estate.
What is the strangest/nicest/most interesting thing you have had to deal with, in your Real Estate career?
Dealing with a famous Australian swimmer who was a tenant and had come to find two possums inside his bedroom wreaking havoc! I went over to the house try to assist him which was incredibly amusing! We eventually got the possums out but I couldn’t believe how much mess the possums caused!
What is the one piece of advice you would give a new Landlord/Vendor/Tenant/Client?
To choose an agency that actually cares about helping you and is committed to a long term relationship, rather than one that offers you cheap fees just to get the business – only to disappoint you down the track.
Director | Chief Financial Officer
Email: antony.cohen@longview.com.au
Antony Cohen was previously a partner at KPMG where he was at various times, Head of Mergers and Acquisitions, Head of Valuations, Head of Industry Restructuring and Privatisation, Head of Energy and Natural Resources and a member of the firm’s Australian Board of Directors.
Antony was instrumental in leading energy market reforms for Governments in a number of countries. Subsequent to KPMG he was CFO and then CEO of the electric vehicle infrastructure provider Better Place Australia.
Today in addition to being our CFO, he is a non-executive director or advisor to several companies. Antony also serves in a number of not for profit roles including as Chairman of AUSiMED after recently retiring as a Director of Nucleus Networks on its sale by Baker IDI and as Treasurer of The Australia Israel Chamber of Commerce.
How long have you been in Real Estate?
Bought first property in 1983. Have worked in the industry now for four years.
What aspect of Real Estate are you an expert in, or what aspect are you most proud of that you do?
I am a numbers person – I do the investment arithmetic on every idea and property.
What is the strangest/nicest/most interesting thing you have had to deal with, in your Real Estate career?
Selling a property just as the last Australian recession was biting with a single bid at the auction – the bid was 15% above the reserve. Thank you very much!!!
What is the most interesting non-Real Estate job you have ever had, and what about that job has helped you most in your current Real Estate role?
Project Managing Margaret Thatcher’s energy reform program. Staying cool under pressure.
What is the one piece of advice you would give a new Landlord/Vendor/Tenant/Client?
Buy well. There is no substitute for doing the homework to achieve this.
Co-Founder
anne.warren@longview.com.au
Anne’s background runs the gamut of property management experience. For more than 25 years, Anne has been involved in building large, high profile property management companies in Melbourne, Perth and Sydney and developing high performance teams to run them.
Currently working as hands-on property manager, trainer and consultant she has increased her clients’ productivity and profitability through excellence in systems and processes, proven communication techniques and a dedication to customer service.
A Licensed Real Estate Agent and a nationally accredited trainer, Anne’s unique ability to develop, monitor and motivate property management teams is second to none and her analytical approach to the operational aspect of property management has produced some amazing results. Anne has worked alongside government departments in the development of course material for the Real Estate Licence modules and been employed as an assessor.
How long have you been in real estate?
35 years.
What aspect of Real Estate are you an expert in, or what aspect are you most proud of that you do?
Training others to be the best they can.
What is the strangest/nicest/most interesting thing you have had to deal with, in your Real Estate career?
Getting locked inside a one-bedroom apartment during a home open inspection – with another 11 prospective Tenants. The door was deadlocked and the keys in the lock at the other side. It was quite a sight to see 12 people huddled on a tiny balcony calling for assistance. Thank goodness for mobile phones!
What is the most interesting non-Real Estate job you have ever had, and what about that job has helped you most in your current Real Estate role?
I owned and ran a restaurant, and this definitely taught me patience and the realisation that being a Property Manager is a much easier role than working in hospitality.
What is the one piece of advice you would give a new Landlord/Vendor/Tenant/Client?
A quality tenant is priceless!
Executive Chair
Evan Thornley is a co-founder, investor and Executive Chair of LongView.
He was Co-founder, Chair and CEO for LookSmart Ltd from 1995 to 2002. A pioneer of internet search advertising, LookSmart was Australia’s first NASDAQ-listed high-tech company. Dual listed on NASDAQ and the ASX, it had a market capitalisation of $14.2 billion at its peak. It returned venture capital investors 100 times their original investment.
Evan conceptualised and co-founded the GoodStart Consortium – the social venture owned by four charities that took over a failing ABC Learning and now meets the early childhood education needs of over 70,000 children.
He is also an investor, board member or mentor to a range of technology start-ups in the Property and Education sectors. Evan was a member of the Board of the Brotherhood of St Laurence for 8 years which is one of the partners in GoodStart.
Evan was personally recruited by Premier Steve Bracks to be his Parliamentary Secretary, where he held the Innovation portfolio. He was also the Australian CEO of Better Place – an ambitious global start-up company building charge networks for electric cars.
After returning to Australia from his successful career in the Silicon Valley, Evan invested significantly in property and became frustrated with a lack of client focus for property investors in the real estate industry, and the idea of a firm focused on the full range of investors needs was born.
Evan has degrees in Law and Commerce from The University of Melbourne where he served as student body President, served 5 terms on the Council of the University and began his career as a management consultant at McKinsey & Co. He lives in Melbourne with his 3 daughters.
How long have you been in real estate?
4 years in the real estate industry, 30 years as a property investor.
What aspect of real estate are you an expert in, or what aspect are you most proud of that you do?
I know a fair bit about the most optimal finance structure for investment properties and which ones to convert to short-term/AirBnB.
What is the strangest thing you have had to deal with, in your career in real estate?
Finding out that 4br properties get nearly twice as much per bedroom in AirBnB as 2br properties.
What is the most interesting non-Real Estate job you have ever had, and what about that job has helped you most in your current real estate role?
Silicon Valley entrepreneur – taught me to look afresh at customer needs and how technology and data can help solve problems in new ways.
What is the one piece of advice you would give a new landlord/vendor/client?
Many property investors don’t have clarity on the drivers of capital growth or realise how big a difference an apparently small difference in annual capital growth percentages has on their investment returns.
Chief Operating Officer
Aaron is a senior executive having held senior roles at some of Australia’s most iconic ASX listed companies Fosters Group, Treasury Wine Estates, Toll Group and growth companies such as Sportsbet. Throughout his career, he has led large teams across Human Resources, Technology and Commercial operations.
Aaron’s early corporate career was in Human Resources which led to opportunities working across acquisitions, mergers, demergers, selling off and transformation projects.
Over the last two years Aaron has been investing and developing a number of technology platforms primarily in the recruitment industry which he continues to advise for.
Aaron is a Deakin Commerce graduate with majors in Marketing & Human resources and is a product of the Geelong Falcons, later enjoying a successful senior football career with Werribee Football Club, Melbourne University Blacks Football Club and South Barwon Football Club.
Aaron is a passionate people leader with a focus on building a high-performance culture that relentlessly pursues excellence, exceeding the clients’ expectation time and time again.
How long have you been in real estate?
Property Investment has been in my family for 50 years and I started working on the family portfolio of properties based in Geelong in 1996. I was initially responsible for gardening and maintenance and also assisting with tenant management whilst I was finishing VCE and university studies.
What aspect of real estate are you an expert in, or what aspect are you most proud of that you do?
Relationships whether that be with clients, tenants, trades and most importantly our people. I pride myself on understanding people and ultimately helping them achieve their goals.
What is the strangest thing you have had to deal with, in your career in real estate?
There have been many. If I reflect early in my time working on the family portfolio it would be cleaning up after some interesting vacates. I once had to unblock a toilet that had a wallet stuck in it!
What is the most interesting non-Real Estate job you have ever had, and what about that job has helped you most in your current real estate role?
My career is an HR director across some of Australia’s most iconic brands has given me a real rounded understanding of leading people. Property management is a people business and people is where I have spent the last 15 years of my career.
What is the one piece of advice you would give a new landlord/vendor/client?
I love the quote “the standard you walk past is the standard you accept”. Where you live is your home so treat it like it’s your own. Your home is a reflection on you. I use this same mantra for our team at LongView.